Mental Health Front Desk & Patient Care Coordinator

Mindology; Raleigh (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Mindology mental health practice in Raleigh, NC is seeking a Front Desk Receptionist/Assistant who will be the first and last contact for clients. You will greet and check in clients, support clinical staff, and ensure smooth office operations, including referrals, scheduling, records, and coordination with billing.

The ideal candidate has excellent written and verbal communication, a warm professional demeanor, and a genuine interest in helping mental health clients.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in front desk or office administration is preferred.
• Ability to handle calls and emails in a professional manner.

Responsibilities

• Take referral calls and emails and manage client intakes.
• Schedule appointments and maintain records.
• Notify clinicians when clients arrive and manage waiting area.
• Manage co-payments and collaborate with billing company.
• Collect and report data as required.

Skills

Communication skills

Organized

Punctual

Team player

Problem solving

Tools

Microsoft Office

EHR systems

HIPAA knowledge

Job description

Mindology mental health practice in Raleigh, NC is seeking a Front Desk Receptionist/Assistant who will be the first and last contact for clients. You will greet and check in clients, support clinical staff, and ensure smooth office operations, including referrals, scheduling, records, and coordination with billing.

The ideal candidate has excellent written and verbal communication, a warm professional demeanor, and a genuine interest in helping mental health clients.