Front DeskReceptionist

Healthy Mind Foundation Limited; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Supportive work environment

Job summary

A reputable outpatient mental health clinic is seeking a Front Desk/Receptionist to facilitate client interactions and ensure smooth daily operations. The ideal candidate should possess excellent communication skills and the ability to handle sensitive information discreetly. Responsibilities include managing the reception area, scheduling appointments, and providing administrative support. This role offers a competitive compensation package and the opportunity to contribute meaningfully to mental health services.

Qualifications

• Previous experience in a front desk or receptionist role, preferably in a healthcare setting.
• Ability to multitask and prioritize tasks in a calm manner.
• Familiarity with HIPAA regulations.

Responsibilities

• Greeting clients and visitors warmly.
• Managing the reception area effectively.
• Scheduling appointments using electronic systems.
• Maintaining confidentiality of client information.
• Assisting with administrative tasks as needed.

Skills

Excellent interpersonal and communication skills

Strong organizational skills

Proficiency in electronic scheduling

Ability to handle confidential information

Empathy and patience

Education

High school diploma or equivalent

Associate's degree or higher preferred

Job description

Healthy mind foundation is a reputable outpatient mental health clinic dedicated to providing compassionate care and support to individuals seeking mental health services. Our team of professionals is committed to creating a welcoming and healing environment for our clients. We are currently seeking a Front Desk/Receptionist to join our team and play a crucial role in facilitating a positive experience for both clients and staff.

Responsibilities:

As the Front Desk/Receptionist at Healthy Mind Foundation, you will be the first point of contact for our clinic and play an integral role in ensuring smooth operations and exceptional customer service. Your responsibilities will include:

Greeting clients, visitors, and staff with a warm and friendly demeanor.

Managing the reception area, maintaining a professional and organized appearance.

Answering and directing incoming calls to the appropriate departments or individuals.

Scheduling appointments and managing the appointment calendar using electronic systems.

Registering new clients, verifying insurance information, and obtaining necessary documentation.

Collecting co-payments, handling payments, and issuing receipts accurately.

Assisting clients with filling out intake forms and providing them with necessary information.

Coordinating with clinical staff to ensure a seamless flow of appointments and services.

Maintaining confidentiality of sensitive client information and adhering to HIPAA regulations.

Keeping track of office supplies and placing orders as needed.

Assisting with administrative tasks such as filing, data entry, and documentation.

Qualifications:

High school diploma or equivalent required; associate's degree or higher preferred.

Previous experience in a front desk or receptionist role, preferably in a healthcare or mental health setting.

Excellent interpersonal and communication skills, both in person and over the phone.

Strong organizational skills and attention to detail.

Proficiency in using electronic scheduling and documentation systems.

Ability to handle confidential information with discretion and professionalism.

Empathy, patience, and a genuine desire to support individuals seeking mental health services.

Ability to multitask, prioritize tasks, and handle stressful situations calmly.

Familiarity with HIPAA regulations and compliance in a healthcare setting.

Benefits:

Competitive compensation package

Professional development opportunities

Supportive and collaborative work environment

Meaningful work contributing to mental health and well-being

Application Process:

If you are enthusiastic about contributing to a positive and caring environment that supports individuals on their mental health journey, we encourage you to apply. Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this role.

Join our dedicated team and make a meaningful impact on the lives of our clients as a Front Desk/Receptionist at Healthy Mind Foundation