Receptionist Outpatient Behavioral Health

Relief-Mental-Health; Orland Park (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Relief Mental Health is seeking a Receptionist to create a welcoming, efficient front desk experience while supporting patient flow and data accuracy. You will collect payments, verify demographics, and route inquiries to the appropriate departments.

The role emphasizes HIPAA compliance, professional customer service, and collaboration with clinicians and staff to ensure smooth clinic operations.

Qualifications

• High school diploma or equivalent required.
• Experience in medical, mental health, or customer service setting preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and check them in with accurate appointment details.
• Verify demographics and insurance information.
• Handle payments: copays, cash-pay balances, cancellation fees.
• Manage front desk communications and route to departments.
• Maintain Receptionist Activity Log and monitor voicemail.
• Support basic clinical tasks as needed (scanning, taking blood pressures).
• Keep front desk and waiting area clean and welcoming.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Tech literacy

Multitasking

Patient-centered

Education

High school diploma

Tools

EHR systems

Scheduling platforms

Monday.com

Insurance portals

Job description

Position Summary

The Receptionist is a key member of the Relief Mental Health care team, responsible for creating a welcoming, professional, and efficient front desk experience for patients. This role supports patient flow, data accuracy, revenue integrity, and overall clinic operations while upholding HIPAA compliance and exceptional customer service standards.

Key Responsibilities

• Greet patients warmly and professionally upon arrival

• Check patients in and verify appointment details

• Confirm and update patient demographics and insurance information

• Provide and collect required paperwork and assessments

• Ensure patients are accurately reflected in internal systems

• Thank patients at checkout and provide clear next-step instructions

• Collect patient copays, cash-pay balances, and cancellation fees

• Communicate outstanding balances discreetly and professionally

• Schedule or confirm follow-up appointments based on provider instructions

• Monitor voicemail throughout the day and transcribe messages accurately

• Route calls and messages to appropriate departments (clinical, billing, operations)

• Maintain accurate documentation in the Receptionist Activity Log

• Run daily and weekly insurance verifications

• Identify and flag inactive insurance plans

• Perform next-day patient audits

• Review upcoming schedules to identify gaps, errors, or double booking

• Conduct appointment confirmation calls/texts

• Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures

• Maintain a clean, organized, and welcoming front desk and waiting area
  

Qualifications

• High school diploma or equivalent required

• Prior experience in a medical, mental health, or customer service setting preferred

• Strong communication and interpersonal skills

• Excellent attention to detail and organizational abilities

• Comfort using technology systems (EHR, scheduling platforms, Monday.com, insurance portals)

• Ability to manage multiple priorities in a fast-paced environment

• Professional, compassionate, and patient-centered demeanor