Medical Receptionist

The US Oncology Network; Pequannock Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Receptionist to provide exceptional service to patients and support clinical staff. The role involves greeting patients, managing appointments, and ensuring a smooth front office operation. Ideal candidates will have experience in medical reception and a commitment to quality patient care. Join a dedicated team that values professional growth and offers a comprehensive benefits package.

Benefits

Health insurance

Dental plans

Vision plans

401(k) retirement plan

Paid Time Off (PTO)

Tuition discounts

Qualifications

• At least 18 months of front medical office receptionist experience required.
• Knowledge of insurance forms and scheduling software.

Responsibilities

• Greets patients and visitors in a professional manner.
• Answers phone calls and responds to routine questions.
• Schedules appointments and maintains patient records.

Skills

Adaptability

Communication

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Overview

Regional Cancer Care Associates (RCCA) is looking for an exceptional Medical Receptionist to join the team. This position professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. This individual must also possess strong multi-tasking abilities and bring positivity and passion to their work. If you want to join a team that is on the cutting edge of cancer care, while always putting the patient first, we want to hear from you! While some experience is preferred, we are very open to new grads looking to explore oncology care.

Employment Type: Full Time

Location: Riverdale, NJ

As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide: Health, dental, and vision plans, Wellness program, Health savings account - Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities.

We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to their appointment. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face-to-face contact, routes to appropriate personnel, or takes thorough pages for clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Contacts clinic personnel as appropriate.
• Records patient cancellations and missed appointments; reschedules. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Schedules outside consults/procedures ordered by physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient information.
• Schedules all CT (CAT) scans, PET scans, once approved from insurance.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.

Other duties as requested or assigned. May type memos and forms.

Qualifications

• High school diploma or equivalent. At least 18 months of front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of the practice’s personnel, daily routines, and scheduling. Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of employment.
• Demonstrates adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates work commitment: Sets high standards of performance and works efficiently to achieve goals; commits to quality: Emphasizes the need to deliver quality products and/or services.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be present at the site during scheduled hours, and may need to sit or stand, talk or hear. Requires full range of body motion, manual and finger dexterity, eye-hand coordination, and standing and walking for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Corrected vision and hearing to normal range required.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, and other conditions common to an oncology/hematology clinic. Work involves in-person interaction with co-workers, management, and clients. Minimal travel by automobile may be required.