Medical Receptionist

J & J STAR MEDICAL PLLC; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Opportunity for advancement

Job summary

A medical clinic is looking for a Medical Receptionist to provide excellent customer service by welcoming patients and coordinating appointments. The ideal candidate is bilingual in English and Chinese, has strong communication skills, and can manage competing priorities effectively. This role offers a competitive salary and various benefits including healthcare and retirement plans.

Qualifications

• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with ability to manage competing priorities.

Responsibilities

• Warmly greet and direct patients as they enter the practice.
• Schedule new and follow-up appointments as needed.
• Process insurance information and collect copays accurately.
• Assist patients with paperwork and verify patient information.
• Conduct follow-up reminder calls when necessary.

Skills

Bilingual in English and Chinese

Excellent verbal and written communication skills

Strong organizational skills

Ability to work independently

Strong sense of accountability

Education

High school diploma or equivalent

Tools

EMR system familiarity

Job description

Overview

Medical receptionists are responsible for providing a great first impression of our clinic by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Benefits

• 401(k)


• 401(k) matching


• Bonus based on performance


• Competitive salary


• Dental insurance


• Health insurance


• Opportunity for advancement


• P aid time off

Benefits We Offer

• Medical, Dental, and Vision Insurance


• Retirement plan with Company Match


• Paid Time Off


• Paid Holidays


• Commuter Benefits


• Health Savings Account/ Flexible Spending Account/ Dependent Care Account


• Annual Performance Bonus

Essential Functions

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.


• Schedule new appointments and coordinate follow up appointments.


• Process insurance information to determine patient eligibility and collect copays accurately.


• Check-in patients upon arrival and assist with completion of paperwork when needed.


• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.


• Check/prepare lab or imaging reports.


• Verify accuracy of patient information and make appropriate changes or updates in records.


• Conduct follow-up reminder calls to patients when needed.


• Answer phone calls and handle all inquiries in a prompt and professional manner.


• Help patients in distress by responding to emergencies.


• Handle sensitive and confidential patient data appropriately.


• Other related duties as assigned by office manager.

Qualifications

• Highschool diploma or equivalent preferred.


• Bilingual in English and Chinese required.


• Excellent verbal, written, and interpersonal communication skills.


• Strong sense of accountability.


• Dedication to patient satisfaction and safety.


• Adaptability and flexibility able to work in different offices.


• Ability to work independently and in a team environment.


• Strong organizational skills with ability to manage competing priorities.


• EMR system familiarity preferred.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.