Medical Receptionist

Insight Eye Care; Eggertsville (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Insight Eye Care in Eggertsville, NY is seeking a Medical Receptionist to greet patients, check in, and manage the office flow from arrival to checkout.

You will collect demographics, verify insurance, scan documents, and assist with billing and records while maintaining HIPAA-compliant confidentiality and excellent customer service.

Qualifications

• GED or high school diploma required or equivalent.
• Minimum 2 years in a healthcare receptionist role preferred.
• Working knowledge of medical terminology and HIPAA.
• Meticulous attention to detail and ability to multitask.
• Strong organizational and administrative skills.
• Excellent documentation, communication and technology skills.

Responsibilities

• Greet patients and perform check-in tasks.
• Collect and update patient demographics.
• Verify insurance and copay; call insurers as needed.
• Scan documents and save in Compulink.
• Explain intake forms and obtain signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer calls professionally and relay messages.
• Maintain log of voicemail and messages.
• Schedule appointments and recalls; manage calendars.

Skills

Medical terminology

HIPAA compliance

ICD/CPT coding

Multitasking

Organizational skills

Customer service

Communication skills

Discretion

Time management

Education

High school diploma or equivalent

Tools

Compulink

Job description

Summary

The Medical Receptionist is the face of the practice. He/she answers inquiries, provides information, sets appointments, looks up insurances and directs the flow of the office from check-in to check-out.

Job Duties

• Greet patients upon arrival and perform check-in tasks.
• Collect and update pertinent patient demographic information. Inf
• Obtain and confirm medical and vision insurances, making calls to insurance as needed to verify coverage and copay.
• Scan documents, including insurance cards, reports, forms and any other documents necessary and save in Compulink.
• Explain intake forms to new patients and obtain any necessary signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer all phone calls in a professional and courteous manner and accurately record and deliver any phone messages.
• Maintain the log of all voicemail calls requiring further action.
• Check texts and email daily, responding to confirmation requests and other messages.
• Schedule future appointments and recalls.
• Maintain Doctors schedules, confirm appointments and mark appointments confirmed.
• Schedule referrals, including those for cataract and retina.
• Call the pharmacy on behalf of the patient or Doctor as needed.
• Collect payments and post to ledger and reconcile the previous business day’s payments balancing to daily report.
• Follow up on fax.
• Request medical records or reports from other providers as needed.
• Submit electronic DMV eye test and license renewal requests.
• Retrieve, sort, and deliver mail. Accept and sign for packages and distribute throughout the office.
• Send out bills to patients for balances due.
• Respond to and complete task in action items either from Doctor and/or billing department.
• Maintain clean and orderly reception area.
• Clean, remove trash, sweep, vacuum daily or as needed.
• Other duties as assigned by management.

Education/Experience

High school diploma or equivalent.

Previous, relevant work-related experience.

Skills/Experience

• 2 years of experience at a healthcare facility in a medical receptionist role (preferred).
• Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly recommended).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational & administrative skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Ability to communicate clearly both verbally and in writing and practice active listening.
• Basic office skills and experience using fax, phone, copier, etc.
• Excellent time management.
• Exemplary customer service skills.
• Passionate about healthcare excellence.