Medical Receptionist

Total Extended Care Services; Livonia (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Total Extended Care Services is seeking a Medical Receptionist in Livonia, Michigan. The role involves managing front desk operations, greeting patients, scheduling appointments, and ensuring effective communication in a healthcare setting. Candidates should have at least a high school diploma, and experience in a receptionist role or healthcare is preferred. Proficiency in electronic health records and strong communication skills are essential for success in this position.

Qualifications

• High school diploma or equivalent required, with preference for postsecondary education in medical administration.
• Previous receptionist or healthcare experience preferred.
• Familiarity with medical terminology and insurance processes is beneficial.

Responsibilities

• Greet patients and visitors professionally and friendly.
• Manage phone calls, take messages, and respond to inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Collect and verify insurance details, process billing, and payments.
• Maintain confidentiality of patient records in compliance with regulations.

Skills

Strong organizational skills

Excellent communication skills

Proficiency in computer systems

Knowledge of medical terminology

Education

High school diploma or equivalent

Tools

Electronic health records

Scheduling software

MS Office

Job description

Job Title: Medical Receptionist

Job Summary:

The Medical Receptionist is the first point of contact for patients and visitors in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, handling phone inquiries, maintaining medical records, and ensuring smooth communication between patients, providers, and staff.

Key Responsibilities:

• Greet patients and visitors in a professional, friendly manner.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Register new patients and update existing patient information.
• Collect and verify insurance details, process patient billing, and handle payments.
• Maintain confidentiality of patient records in compliance with HIPAA and other regulations.
• Manage incoming and outgoing correspondence (emails, faxes, mail).
• Ensure waiting and reception areas are clean, organized, and welcoming.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Communicate effectively with doctors, nurses, and other medical staff to support patient care.

Qualifications:

• High school diploma or equivalent (some employers may prefer postsecondary education in medical administration).
• Previous experience as a receptionist or in a healthcare setting preferred.
• Knowledge of medical terminology and insurance processes is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems (electronic health records, scheduling software, MS Office).
• Ability to maintain professionalism and confidentiality.

Skills & Attributes:

• Friendly, approachable demeanor.
• Attention to detail and accuracy.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Team-oriented with a patient-focused mindset.