Medical Receptionist

Bay State Physical Therapy; Greenfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

MVPT Physical Therapy in Greenfield, MA is looking for a friendly Medical Receptionist to join our outpatient clinic. You’ll greet patients, answer calls, schedule appointments, verify benefits, and manage intake forms to keep the front desk running smoothly.

You’ll work with a collaborative team and help coordinate referrals, authorizations, and insurance approvals while supporting billing and administrative tasks.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Customer service

Phone etiquette

Insurance verification

Job description

Advance your career as a Medical Receptionist at MVPT Physical Therapy in Greenfield, MA. join the leading provider of outpatient physical therapy in the northeast!

We’re located in the former Body Shoppe, a long-standing home for exercise, wellness, and physical therapy. We share the space with FRST Strength, a personal training company we frequently collaborate with and refer patients to as they transition beyond physical therapy. Our close relationship with their trainers helps create continuity of care, and our team also has access to their equipment and gym space.

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

MVPT Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.