MVPT Physical Therapy - Medical Receptionist

MVPT Physical Therapy; Greenfield (MA); On-site; USD 38,000 - 45,000; Full time

Job summary

MVPT Physical Therapy in Greenfield, MA seeks a friendly Front Desk Receptionist to join our outpatient team. This full-time role handles scheduling, check-in/out, and daily workflow while delivering fast, accurate service to patients.

You will verify insurance, explain patient financial responsibilities, manage intake forms, and support billing and administrative tasks. Experience in a medical office and strong communication skills are preferred in a collaborative clinic that values mentorship

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Front desk

Customer service

Scheduling

Insurance verification

Medical office

Job description

MVPT Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Front Desk Receptionist to join our team. Full time - 40 hours per week. In this role, you will be the front office point person, handling scheduling and day-to-day workflow. You will oversee the check-in/out process, ensuring it’s fast, friendly, and accurate, and you will act as the go-to for insurance verifications, authorizations, and co-pay collections. At the Greenfield clinic, our clinicians have a variety of individual specialties, helping us treat a wide range of patients while learning from one another along the way. We value collaboration and mentorship, and make time for it through monthly clinical meetings where we research a topic throughout the month and come together to share what we’ve learned through hands‑on discussion and informal in‑services.

We're located in the former Body Shoppe, a long-standing home for exercise, wellness, and physical therapy. We share the space with FRST Strength, a personal training company we frequently collaborate with and refer patients to as they transition beyond physical therapy. Our close relationship with their trainers helps create continuity of care, and our team also has access to their equipment and gym space.

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team‑oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

MVPT Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.