Medical Receptionist

Express Employment Professionals - Cincinnati East; Columbia Township (MO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Holiday Pay

401(k) Retirement Savings Plan

Vacation Pay

Life Insurance

Prescription Drug Reimbursement

Referral Bonuses

Job summary

Express Employment Professionals of Columbia is hiring a medical office receptionist to support patients, doctors, and staff in a busy clinic. You will greet patients, check them in/out, answer phones on a multi-line system, and help with scheduling, billing, and records while ensuring HIPAA compliance.

The ideal candidate has at least 3 years of direct medical office reception experience, strong customer service, typing 30+ WPM, proficiency with Microsoft Office, and the ability to multitask in

Qualifications

• Bachelor’s degree preferred; experience may substitute.
• At least 3 years as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting.
• Ability to multitask and manage time effectively.
• Familiarity with HIPAA and patient confidentiality.
• Typing speed of 30+ wpm and proficiency with MS Office.

Responsibilities

• Greet visitors and patients, check in/out and coordinate scheduling.
• Answer phones on a multi-line system with courteous handling.
• Obtain patient identification and insurance information.
• Maintain patient accounts and coordinate with insurers and referrals.
• Communicate scheduling and patient details to staff; manage delays.
• Assist with office inventory and equipment maintenance.
• Ensure confidentiality of patient information per HIPAA.
• Arrange transportation and scheduling of tests/procedures as needed.

Skills

Customer service

Phone etiquette

Multitasking

Time management

Healthcare terminology

HIPAA familiarity

Typing 30+ wpm

CPR certified

Communication skills

Education

Bachelor's degree preferred

3+ years medical office receptionist experience

Tools

Microsoft Office Suite

Job description

Express Employment is now hiring a medical office receptionist. The medical office receptionist provides assistance to patients, doctors, office employees, and other individuals. This employee helps the clinic run smoothly by scheduling appointments, greeting, and checking in patients, answering phones, maintaining accounts and records, and other tasks as needed. From the moment the patient walks through our door or calls, they should feel like part of the family. Whether in person or over the phone, you are typically the first face or voice our patients will see or hear. Your role in this process cannot be overstated!

Responsibilities

• Creates a welcoming atmosphere by greeting visitors and patients to the clinic
• Checks in and checks outpatients in a timely, friendly manner
• Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
• Comforts patients by answering any questions they may have
• Expedites patient processing by having them fill out forms
• Obtains patient identification and insurance information
• Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
• Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
• Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
• Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
• Coordinates transportation for patients as needed
• Schedules testing and procedures for patients as necessary

Qualifications/Requirements

• Bachelor’s degree preferred; medical office receptionist experience may be considered in lieu of any professional degree.
• At least 3 full years of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting.
• Must be able to multitask effectively; critical time management skills necessary
• Understanding of basic healthcare terminology
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
• Excellent customer service skills
• Pleasant phone demeanor;
• Computer skills required; working knowledge of Microsoft Office Suite mandatory, and must type 30+wpm
• CPR certified

Type of Job:

Full-Time

Location:

Columbia, MO

Benefits:

There is a wide rangeof benefits that you can customize to fit your needs including:

• Medical/dental/and vision plans
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vacation Pay
• Life Insurance
• Prescription Drug Reimbursement
• Referral Bonuses

Who we are:

Express Employment Professionals of Columbia is a group of professionals dedicated to helping you find your next career move. The Columbia, Missouri Express office was founded in 2012 and is proud to serve our community by helping people find jobs and help local businesses find the right people for their organization. We also provide a wide array of services to our local businesses to help them with ever changing needs of their workforce. Our Columbia office is locally owned and operated and dedicated to the mission of helping people succeed. Express Employment Professionals is one of the top staffing companies in the U.S. and Canada.