Customer Service Rep- I

Express Employment Professionals - Cincinnati East; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Holiday Pay

401(k) Retirement Savings Plan

Vacation Pay

Life Insurance

Prescription Drug Reimbursement

Referral Bonuses

Job summary

Express Employment Professionals of Columbia is seeking a friendly Customer Service Representative to assist customers, process orders, and provide excellent service over the phone and in person.

You will handle orders, respond to inquiries, and maintain accurate order documentation while collaborating with teammates to ensure timely completion of tasks in a fast-paced environment.

Qualifications

• Customer service experience or strong desire to help customers.
• Accurate data entry and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Take customer orders and ensure information is accurate.
• Enter and process orders in a timely manner.
• Assist customers with product inquiries and order-related questions.
• Answer incoming phone calls and direct them as needed.
• Provide excellent customer service and build positive customer relationships.
• Maintain accurate records and documentation of customer orders.
• Work with team members to ensure orders are completed efficiently and correctly.

Skills

Customer service

Data entry

Multitasking

Communication

Organizational skills

Tools

Order entry system

CRM software

Job description

We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for assisting customers, processing orders, and providing excellent service over the phone and in person.

Responsibilities

• Take customer orders and ensure all information is accurate.
• Enter and process orders in a timely manner.
• Assist customers with product inquiries and order-related questions.
• Answer incoming phone calls and direct them as needed.
• Provide excellent customer service and build positive customer relationships.
• Maintain accurate records and documentation of customer orders.
• Work with team members to ensure orders are completed efficiently and correctly.

Qualifications

• Strong communication and customer service skills.
• Basic computer and data entry experience.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional and friendly demeanor.
• Previous customer service or order-entry experience is preferred but not required.

Benefits:There is a wide rangeof benefits that you can customize to fit your needs including:

• Medical/dental/and vision plans
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vacation Pay
• Life Insurance
• Prescription Drug Reimbursement
• Referral Bonuses

Who we are:

Express Employment Professionals of Columbia is a group of professionals dedicated to helping you find your next career move. The Columbia, Missouri Express office was founded in 2012 and is proud to serve our community by helping people find jobs and help local businesses find the right people for their organization. We also provide a wide array of services to our local businesses to help them with ever changing needs of their workforce. Our Columbia office is locally owned and operated and dedicated to the mission of helping people succeed. Express Employment Professionals is one of the top staffing companies in the U.S. and Canada.