Medical Reception

American Family Care Wendell; Wendell (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Two full weeks of paid vacation time

Complete reimbursement for health insurance

Opportunity to earn up to $200 extra each month

Job summary

A healthcare clinic in Wendell seeks a Medical Reception Ambassador to serve as the first point of contact for patients. The role requires excellent customer service skills, attention to detail, and proficiency in handling medical records. Responsibilities include greeting patients, managing registrations, processing payments, and addressing inquiries. Ideal candidates will have a high school diploma and preferably some medical clerical experience. The position offers a part-time schedule with various benefits, including paid time off and health reimbursements.

Qualifications

• Previous medical clerical experience preferred.
• Basic computer knowledge required.
• Positive customer service skills necessary.

Responsibilities

• Prepare the clinic for opening each day.
• Greet patients and provide initial paperwork.
• Register patients and update their records.
• Process patient payments and address billing issues.
• Answer phones and assist with follow-up appointments.

Skills

Interpersonal communication

Attention to detail

Customer service

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Job Title

Medical Reception Ambassador

FLSA Status/Salary

Part Time/Non‑Exempt

Location

Wendell, NC

Overview

We are seeking a Medical Reception Ambassador to be the forward‑facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets.

Benefits

• Time Off – Two full weeks of paid vacation time
• Health and Wellness – Complete reimbursement for health insurance and gym membership
• Bonus – Opportunity to earn up to $200 extra each month
• Dress – Scrubs
• Flexibility – Schedule that allows for multiple weekdays off
• Competitive Compensation

Responsibilities

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets.
• Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely.
• Follow company procedures related to workers’ compensation and occupational medicine patients.
• Determine, collect, and process patient payments and address collection and billing issues.
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests.
• Other duties and responsibilities as assigned.

Education & Experience

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Positive customer service skills, including the ability to de‑escalate a heightened patient interaction.

Desired Characteristics & Physical Demands

• Office environment – ability to utilize electronic medical records systems is required.
• Provide customer service in accordance with the clinic mission.
• Demonstrated ability to be courteous and respectful when interacting with patients and family members.
• Position will typically require sitting and keyboarding for extended periods of time.
• Occasional reaching and stooping for files.
• High attention to detail and ability to focus are necessary.
• Potential exposure to potentially infectious material and chemicals.
• Moderate noise level.

Equal Opportunity Employer

AFC Fuquay‑Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.