Medical Receptionist

American Family Care Raleigh Midtown; Raleigh (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Training & development

Flexible scheduling

Great small business work environment

Job summary

A leading urgent care provider in Raleigh is looking for a skilled individual to manage patient check-in and check-out processes, verify insurance, collect payments, and maintain patient records. This role requires a high school diploma, strong customer service skills, and detail-oriented support. Previous medical clerical experience and knowledge of computer systems like Microsoft Office will be beneficial. Join a dynamic work environment that offers bonus opportunities, flexible scheduling, and a focus on patient relations.

Qualifications

• Previous medical clerical experience preferred.
• Accuracy in handling patient records is essential.
• Clear and articulate phone mannerisms are needed.

Responsibilities

• Prepare the clinic for daily operations by reviewing all systems and documents.
• Greet patients and collect necessary insurance and identification information.
• Register and update patient records accurately.
• Process patient payments and address billing inquiries.
• Provide excellent customer service and assist with appointment scheduling.
• Complete closing procedures and maintain accurate documentation.

Skills

Customer service skills

Detail orientation

Computer knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development
• Benefits/Perks
• Great small business work environment
• Flexible scheduling
• Paid time off
• Additional Perks!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.