Medical Reception

American Family Care; Wendell (NC); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Paid vacation time

Health insurance reimbursement

Bonus opportunities

Flexible schedule

Job summary

A healthcare provider in Wendell, NC, is seeking a Medical Reception Ambassador to manage patient interactions and administrative tasks. Responsibilities include opening the clinic, registering patients, verifying insurance, and providing excellent customer service. Required qualifications include a high school diploma and strong customer service skills. This part-time position offers competitive compensation, flexible scheduling, and various benefits, including paid vacation and health insurance reimbursement.

Qualifications

• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Positive customer service skills, including de-escalation abilities.

Responsibilities

• Prepare the clinic for opening each day by inspecting the facility and registering patient appointments.
• Greet patients and provide initial paperwork.
• Register patients and verify insurance accurately.
• Process patient payments and address billing issues.
• Answer phones and provide excellent customer service.

Skills

Customer service skills

Computer knowledge (Microsoft Office)

Ability to de-escalate patient interactions

Education

High School graduate or equivalent

Job description

Medical Reception Ambassador

Location: Wendell, NC

FLSA Status: Part Time / Non-Exempt

Salary: $16.00 - $18.00 per hour

Benefits

• Time Off - Two full weeks of paid vacation time
• Health and Wellness - Complete reimbursement for health insurance and gym membership
• Bonus- Opportunity to earn up to $200 extra each month
• Dress - Scrubs
• Flexibility- Schedule that allows for multiple week days off
• Competitive Compensation

Responsibilities

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets
• Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards
• Register patients, update patient records, and verify insurance accurately and timely
• Follow company procedures related to workers’ compensation and occupational medicine patients
• Determine, collect, and process patient payments and address collection and billing issues
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Other duties and responsibilities as assigned

Education & Experience

• High School graduate or equivalent
• Previous medical clerical experience preferred
• Basic computer knowledge, e.g., Microsoft Office
• Positive customer service skills, including the ability to de-escalate a heightened patient interaction

Desired Characteristics & Physical Demands

• Office environment - ability to utilize electronic medical records systems is required
• Provide customer service in accordance to clinic mission
• Demonstrated ability to be courteous and respectful when interacting with patients and family members
• Position will typically require sitting and keyboarding for extended periods of time
• Occasional reaching and stooping for file
• High attention to detail and ability to focus are necessary
• Potential exposure to potentially infectious material and chemicals
• Moderate noise level

Equal Opportunity Employer Statement

AFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.

We are an Equal Opportunity Employer.