Medical Process Consultant

OpenKrill; United States; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Openkrill is seeking an experienced Medical Process Consultant to support a global transformation to Vault CRM. The role involves translating stakeholder needs into clear processes, workflows, and testable requirements for Medical Affairs and Medical Information.

The consultant will lead process analysis, map workflows, and coordinate with MSLs, regional owners, and the Veeva Vault ecosystem to ensure a compliant transition and successful business testing.

Qualifications

• 5+ years of experience in business analysis or process consulting.
• 3+ years in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.
• 2+ years with Salesforce-based Veeva CRM processes.
• Experience in Vault CRM discovery, transition, or testing projects related to medical processes.
• Experience across multiple markets with medical stakeholders.
• Strong SOP-based process analysis, requirements traceability, and acceptance criteria.

Responsabilités

• Lead medical process analysis with MSLs and medical teams.
• Facilitate stakeholder sessions and reconcile regional requirements.
• Map medical engagement, insights, and inquiry workflows.
• Develop process narratives, requirements, and business rules.
• Review Vault CRM capabilities and document dependencies.
• Support testing and prepare handover documentation.
• Identify policy-related decisions to appropriate stakeholders.

Connaissances

Business analysis

Process consulting

Stakeholder engagement

Requirements tracing

Acceptance criteria

Cross-market experience

Formation

Life sciences education

Outils

Veeva Vault

Jira

Confluence

BPMN

Description du poste

Engagement

• Remote: EU or US East Coast
• Duration: November–March
• Allocation: Approximately 2–2.5 days/week
• Total: Approximately 42 days

We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements.

Key Responsibilities

• Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.
• Facilitate stakeholder sessions and reconcile regional requirements and variations.
• Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.
• Develop process narratives, requirements, business rules, and acceptance scenarios.
• Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.
• Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.
• Support business testing and prepare handover documentation.
• Identify and escape policy, clinical, or safety-related decisions to the appropriate stakeholders.

Requirements

• 5+ years of experience in business analysis or process consulting.
• 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.
• 2+ years of relevant experience with Salesforce-based Veeva CRM processes.
• Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes.
• Experience working across multiple markets and directly with medical stakeholders.
• Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria.
• Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities.
• Experience with medical information systems, safety escalation handoffs, or business UAT is a plus.
• BPMN, Jira/Confluence, and German or French are desirable.
• Life sciences, pharmacy, or related education is a plus but not required.