Vault CRM Capability Specialist

OpenKrill; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Openkrill is seeking an experienced Vault CRM Capability Specialist to support a global CRM transformation. The consultant will assess how existing commercial and medical processes translate into Vault CRM requirements, identifying capabilities, dependencies, and platform constraints.

The role involves reviewing Vault CRM capabilities, discussing with Veeva, and collaborating with business/process consultants to produce feasible requirements.

Qualifications

• Demonstrable Vault CRM experience in commercial or medical contexts.
• Ability to translate CRM requirements into actionable system needs.
• Strong analytical and communication skills to liaise with consultants and platform teams.

Responsibilities

• Review Vault CRM capabilities, configuration options, and legacy process exceptions.
• Assess platform fit and dependencies for content, consent, mobile functionality, access, and integrations.
• Participate in discussions with Veeva; review solution and design demonstrations.
• Support process consultants in developing feasible business-focused requirements.
• Identify platform constraints, assumptions, and unknowns; escalate questions needing Veeva input.

Skills

Vault CRM experience

Business analysis

Stakeholder communication

CRM dependencies knowledge

Job description

Engagement

• - Remote: EU or US East Coast
• - Duration: November–March
• - Allocation: Approximately 0.5 day/week
• - Additional: 4 hours of remote workshop preparation

We are looking for an experienced Vault CRM Capability Specialist to support a global pharmaceutical CRM transformation. The consultant will assess how existing commercial and medical processes can translate into practical Vault CRM requirements and identify capabilities, dependencies, and potential platform constraints.

Key Responsibilities

• - Review Vault CRM capabilities, configuration options, and legacy process exceptions.
• - Assess requirements for platform fit and identify dependencies related to content, consent, mobile functionality, access, and integrations.
• - Participate in targeted discussions with Veeva and review solution/design demonstrations.
• - Support process consultants in developing feasible, business-focused requirements.
• - Identify and communicate platform constraints, assumptions, and unknowns.
• - Escalate questions requiring Veeva input without taking ownership of technical implementation.
• - Produce capability-fit assessments, technical dependency questions, and feasibility review notes.

Requirements

• - Demonstrable commercial or medical Vault CRM experience.
• - Alternatively, a clearly evidenced pathway to Vault CRM expertise supported by relevant Veeva experience.
• - Ability to assess Vault CRM capabilities and explain technical constraints in clear business terms.
• - Experience reviewing CRM processes and translating them into practical system requirements.
• - Strong understanding of CRM dependencies such as content, consent, mobile use, access, and integrations.
• - Experience working with business/process consultants and technical platform teams.
• - Strong analytical and communication skills.
• - Important: General Vault experience alone is not sufficient. Candidates must be able to demonstrate relevant Vault CRM capability or a credible route to that expertise.