Managed Services Consultant - Commercial Vault (Remote)

Veeva Systems; United States; Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible PTO

Job summary

Veeva Systems is a mission-driven SaaS company delivering content management solutions for life sciences. We seek a Managed Services Consultant to support clients after go-live, optimize configurations, and drive successful use of Vault PromoMats & Vault Medical.

This remote, full-time role is non-travel and focuses on customer outcomes. You will engage with clients, tailor solutions, and contribute to continuous improvement while collaborating with the Commercial Services team.

Qualifications

• 3+ years experience configuring/supporting/implementing content management software or related services delivery.
• Customer service or consulting experience.
• Ability to quickly understand client requirements and articulate potential solutions.
• Experience managing clients requests and setting expectations.
• Excellent verbal and written communication skills.
• Bachelor's degree or equivalent relevant experience.

Responsibilities

• Provide post-go-live consulting and administrative support for multiple clients.
• Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.
• Bulk import/export/updates of content and data.
• Recommendations on application features, use, and best practices.
• Maintenance of production and sandbox environments.
• Creation of reports and dashboards.

Skills

Client consulting

Customer service

Requirements gathering

Communication skills

Project management

Education

Bachelor's degree or equivalent

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Commercial Services team who provides ongoing professional services for customers live with Veeva's commercial and medical content management solutions (Vault PromoMats & Vault Medical).

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Provide post-go-live consulting and administrative support for multiple clients
• Configuration enhancement for live applications - business process, taxonomy and metadata, new features & functionality, security, notifications, etc.
• Bulk import/export/updates of content and data
• Recommendations on application features, use, and best practices
• Maintenance of production and sandbox environments
• Creation of reports and dashboards

Requirements

• 3+ years experience configuring/supporting/implementing content management software or related services delivery
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience managing clients requests and setting expectations
• Excellent verbal and written communication skills
• Bachelor's degree or equivalent relevant experience

Nice to Have

• Project management experience
• Understanding of life sciences content management principles, types, and taxonomies
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.