Engagement Manager - Medical Content

Veeva Systems; San Francisco (CA); Hybrid; CAD 150,000 - 220,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

A pioneering SaaS company in Canada is seeking an experienced Engagement Manager - Medical Content to lead customer engagements and ensure operational excellence in medical content projects. The ideal candidate will have 8+ years of experience in management consulting or medical communications. This remote role allows for flexibility in working environment. Competitive compensation offered, including a base salary ranging from $150,000 to $220,000 CAD.

Qualifications

• 8+ years of experience within a management consulting company or as a senior lead at a medical communications agency.
• Minimum 5 years' experience with medical content processes.
• Experience working with a content management system.

Responsibilities

• Lead large customer engagements and manage key relationships.
• Oversee a team of consultants for project delivery.
• Support business development efforts with clients.

Skills

Core management consulting skills

Strong analytical and problem-solving skills

Excellent oral and written communication skills

Coaching and mentoring junior team members

Education

Bachelor's degree

Tools

Veeva Vault

Job description

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva’s Global Medical Business Consulting Team and become the strategic owner of customer success for our Medical Content and Medical Information projects. In this role, you will own project oversight and day-to-day operational excellence of our engagements. You will manage key relationships with customers, inform offerings and services and drive business growth.

As an Engagement Manager, you will work cross-functionally with sales, product, strategy, marketing and the greater Business Consulting team to ensure a cohesive approach. In addition to content operations, you will also leverage your expertise to support broader Medical Affairs initiatives, partnering with key offerings like Link and CRM.

This is a remote, full-time permanent role with Veeva. It is customer-facing and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Lead 1-2 large/complex customer engagements overseeing approximately $1M of revenue annually; maintain key customer relationships at a senior level within the organization
• Oversee a team of consultants to deliver projects with excellence; ensuring profitability, quality of deliverables and customer satisfaction
• Identify and establish/build new offerings that further optimize the medical content operations for our customers
• Support customers with defining value story and case for change to implement new Vault Medical tools including value realization and KPIs/metrics
• Collaborate with product and strategy on new applications within Vault Medical, as well as ongoing roadmap innovation
• Work closely with internal teams across product, strategy and sales to lead and support business development efforts with new and existing customers
• Responsible for building own pipeline of business; lead on business development opportunities including proposal development, financials and client engagement to secure the opportunity
• Partner across Business Consulting and other business areas for broader medical affairs opportunities (KOL strategy, field enablement, insights strategy etc.)
• Engage in broader Content Business Consulting team initiatives and workstreams

Requirements

• Bachelor's degree is required
• 8+ years of experience within a management consulting company or as a senior lead (Group Account Director and above) at a medical communications agency or 5+ years of experience at a Life Sciences company within their Medical Organization
• Minimum of 5 years' experience with medical content processes and owning/executing deliverables as part of either medical affairs or medical information teams (industry or vendor partner)
• Strong track record of experience leading and overseeing the delivery of client advisory engagements
• Core management consulting skills, including preparation and facilitation of workshops, development of client presentations, project management (timeline development, budget and staffing management, task planning etc.), team oversight, change management, and ability to develop structured approaches/methodologies to business problems
• Additional skills to coach and mentor junior team members
• Strong analytical and problem-solving skills and excellent oral and written communication skills
• Ability to travel roughly 20-40% but this can vary depending on the engagement
• Experience working with a content management system; preferably, Veeva Vault

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $150,000 - $220,000 CAD
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].