Medical Practice Patient Representative

Northwell Health; New Milford (CT); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Wellness Programs

Employee Assistance Program

Job summary

Northwell Health in New Milford, CT is seeking a Medical Practice Patient Representative to support clerical and administrative tasks at the New Milford Family Practice. You will greet patients, verify demographics and insurance, answer calls, and coordinate appointments and records.

The role requires a high school diploma or equivalent, proficiency with Microsoft Office, data-entry ability, and excellent communication skills with at least six months of experience.

Qualifications

• Required: High School graduate or equivalent.
• Microsoft Office Suite experience preferred, Data Entry, Excellent Communication Skills (written and verbal).
• Minimum Experience: Six months.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient's information, including demographics and insurance.
• Answers phones, routes call, takes messages, and assures accurate communication both verbally and via the EMR system
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols
• Monitor applications and manage worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation where applicable.
• Fulfills all compliance responsibilities related to the position.
• Maintains and Models the Organization values.
• Demonstrates regular, dependable, and predictable attendance.
• Performs other duties as required.

Skills

Data Entry

Excellent Communication Skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Title: Medical Practice Patient Representative - New Milford Family Practice - New Milford, CT - Monday - Friday 7:30am - 5:30pm shifts vary

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Title: Medical Practice Patient Representative - New Milford Family Practice - New Milford, CT - Monday - Friday 7:30am - 5:30pm shifts vary

Summary

Provides clerical and administrative support and coordinates the patient care activities for medical practice.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient's information, including demographics and insurance.
• Answers phones, routes call, takes messages, and assures accurate communication both verbally and via the EMR system
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols
• Monitor applications and manage worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation where applicable.
• Fulfills all compliance responsibilities related to the position.
• Maintains and Models the Organization values.
• Demonstrates regular, dependable, and predictable attendance.
• Performs other duties as required.

Education Skills Experience

Required: High School graduate or equivalent. Microsoft Office Suite experience preferred, Data Entry, Excellent Communication Skills (written and verbal). Minimum Experience: Six months.

Other Information

Ability to travel between practices as needed.

Salary Range: $18.13 - $34.50 Hourly

Available benefits

Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.