Medical Practice Operations Lead (MA)

Northwestern Medicine; Lake Forest (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Northwestern Medicine is seeking an Operations Coordinator Physician Practice MA at Lake Forest Hospital to support daily clinic operations and ensure efficient patient flow. The role involves supervising staff, coordinating schedules, and maintaining budget compliance while performing Medical Assistant duties.

The ideal candidate will hold a Bachelor's degree or equivalent, plus CMA/RMA/NCMA/CCMA/NRCMA certifications and a BLS/CPR credential, with at least three years in a medical setting.

Qualifications

• Bachelor's degree or equivalent work experience.
• Certification CMA/RMA/NCMA/CCMA/NRCMA.
• BLS/CPR certification.
• Minimum of three years of work experience in a medical or related business.
• Understanding of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Supervise and direct the offices front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Additional Functions: Review and approve automated time reports for accuracy., Develop tools to support staff and enhance efficiency., Provide input into staff performance reviews., May participate with manager in conducting staff performance reviews., Provide one to one coaching and mentoring. Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc. ).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e. g., complaints, discipline, etc. ).
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Develop and implement policies and procedures as needed to support the practice.
• This role may support additional projects, perform administrative tasks, and other duties as assigned.

Skills

Leadership experience

Comprehension of insurance plans

Cash handling

Data integrity

Education

Bachelor's degree or equivalent work experience

CMA / RMA / NCMA / CCMA / NRCMA certifications

BLS/CPR certification

3+ years medical office experience

Tools

Medical software

Microsoft Word

Microsoft Excel

Job description

Northwestern Medicine is seeking an Operations Coordinator Physician Practice MA at Lake Forest Hospital to support daily clinic operations and ensure efficient patient flow. The role involves supervising staff, coordinating schedules, and maintaining budget compliance while performing Medical Assistant duties.

The ideal candidate will hold a Bachelor's degree or equivalent, plus CMA/RMA/NCMA/CCMA/NRCMA certifications and a BLS/CPR credential, with at least three years in a medical setting.