Healthcare Operations Coordinator – Physician Practice MA

Northwestern Memorial Healthcare; Glenview (IL); On-site; USD 38,000 - 57,000; Full time

Job summary

Northwestern Medicine seeks an Operations Coordinator for the Physician Practice MA-Multi Specialty. This full-time role, located at the Glenview clinic, involves MA duties and an 40-hour work week, Monday through Friday. Compensation is hourly, with a range of $27.40 to $41.10.

You will supervise front-line staff, manage schedules, and oversee cash management and data accuracy. The position requires a CMA/RMA/NCMA/CCMA/NRCMA certification and a strong insurance-handling background.

Qualifications

• Bachelor's degree or equivalent work experience.
• Current certification as a CMA/RMA/NCMA/CCMA/NRCMA per the listed bodies.
• American Heart Association Basic Life Support (BLS) certification.
• Minimum of three years of work experience in a medical or related business.
• Understanding of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Supervise and direct the office's front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.

Skills

Medical software proficiency

MS Word

MS Excel

Education

Bachelor's degree or equivalent work experience

Job description

Northwestern Medicine seeks an Operations Coordinator for the Physician Practice MA-Multi Specialty. This full-time role, located at the Glenview clinic, involves MA duties and an 40-hour work week, Monday through Friday. Compensation is hourly, with a range of $27.40 to $41.10.

You will supervise front-line staff, manage schedules, and oversee cash management and data accuracy. The position requires a CMA/RMA/NCMA/CCMA/NRCMA certification and a strong insurance-handling background.