Clinic Operations Leader — Admin & Scheduling

Northwesternmedicine; McHenry (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Northwestern Medicine seeks an Administrative Operations Coordinator II at the McHenry clinic to manage daily operations, supervise administrative staff, and coordinate provider schedules. The role includes cash handling, patient flow optimization, and adherence to ethical standards.

The position reports to the Operations or Practice Administrator and requires a Bachelor's degree or equivalent, plus at least three years in a medical or related business setting. Monday–Friday, 40 hours per week.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Manages workload distribution and prioritization of tasks.
• Front-line communication with staff to receive and provide feedback on quality and productivity.
• May perform day-to-day clerical functions ~20% of the time.
• Supervise and direct the office's front-line clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day-to-day office operations within budget guidelines.
• Manage providers' schedules and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity.
• Conduct cash management duties including overseeing co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure service excellence and perform service recovery as necessary.
• Manage office and supplies within budget.
• Ensure data collection and entry accuracy by site staff and facilitate flow of information to central offices.
• Conduct regular office staff meetings and participate in leadership meetings.
• Ensure patient dignity and confidentiality are maintained.

Skills

Leadership

Cash handling

Scheduling experience

Communication

Medical office software

Education

Bachelor's degree or equivalent

3+ years healthcare admin experience

Tools

Medical software

Word

Excel

Job description

Northwestern Medicine seeks an Administrative Operations Coordinator II at the McHenry clinic to manage daily operations, supervise administrative staff, and coordinate provider schedules. The role includes cash handling, patient flow optimization, and adherence to ethical standards.

The position reports to the Operations or Practice Administrator and requires a Bachelor's degree or equivalent, plus at least three years in a medical or related business setting. Monday–Friday, 40 hours per week.