Medical Practice Coordinator-Allergy

Nemours in; Wilmington (DE); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

Nemours Children's Health seeks a Medical Practice Coordinator-Allergy to join our Wilmington, DE campus. This on-site role runs Monday–Friday 8:00 AM–4:30 PM, with a 8:30–5:00 rotation.

You will facilitate access to care by scheduling patients, maximizing template use, and managing wait lists and referrals to meet established metrics. As part of the clinical operations team, you will oversee divisional EPIC templates, coordinate administrative support to providers and the Division Chief, and

Qualifications

• High School Diploma required; degree preferred but equivalent experience considered.
• 1–3 years of job-related experience required.
• Enrollment in a degreed program may be considered in lieu of experience.

Responsabilités

• Coordinate scheduling across Nemours sites and manage patient access workflows.
• Develop and maintain EPIC templates to support clinic efficiency.
• Provide administrative support to clinical leadership and teams.
• Triage calls and maintain professional communication with patients and providers.
• Oversee timekeeping, PTO, meetings, and travel requests as needed.

Connaissances

Scheduling

Communication

Healthcare admin

Formation

High School Diploma

Associate or Bachelor’s degree preferred

Outils

EPIC

Qlik

Description du poste

Medical Practice Coordinator-Allergy (Finance)

Nemours is seeking a Medical Practice Coordinator-Allergy to join us at our main campus in Wilmington, DE. Monday-Friday 8-430pm shift with rotation 830-5pm

Primary Functions

• Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics.
• Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow.
• Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.

Essential Functions

• Provide daily oversight of divisional clinical schedules and EPIC templates.
  
• In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.
• View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.
• Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate.
• Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
• Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:
  
• Daily, detailed management of administrative and clinical schedule of activities.
• Coordination of meetings with internal and external participants
• Ensure alignment between Outlook and Epic schedules.
• Timely completion of hospital reappointment applications
• Maintain an accurate accounting of continuing medical education (CME) activity
• Update and maintain the curriculum vitae (CV) for providers on an ongoing basis.
• Participate in the development and distribution of monthly divisional on-call schedules. Ensure internal and external partners have accurate on-call information. Enter into Web Exchange.
• Manage the biweekly and monthly Kronos (timekeeping) and Paid Time off (PTO) process for assigned Department/Division personnel. Maintain time and leave records.
• On a daily basis, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
• Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting of identified expenses. Prepare CME travel request forms; coordinate travel request forms as directed.
• Physical onsite presence as required by Division.
• Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriately.
• The most significant duties and requirements of this job at this time have been included in this position description. Other duties may be assigned as needed. Nemours reserves the right to modify job responsibilities as needed and without notice to meet its business needs.

Job Requirements

High School Diploma required. Associate or bachelor's degree preferred, but will consider equivalent

years' experience and enrollment in degreed program.

1-3 years of job-related experience required.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .