Medical Practice Coordinator-Allergy

Nemours; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Nemours seeks a Medical Practice Coordinator-Allergy at our Wilmington, DE campus. The role focuses on scheduling patients, maintaining EPIC templates, managing waitlists, and supporting the clinical team to ensure efficient clinic flow.

Strong administrative and communication skills are essential. Responsibilities include overseeing divisional schedules, coordinating meetings, handling inquiries from patients and providers, and ensuring accurate timekeeping and CME records.

Qualifications

• High School Diploma required.
• Associate or bachelor's degree preferred, but will consider equivalent years' experience and enrollment in degreed program.
• 1-3 years of job-related experience required.

Responsibilities

• Facilitate access to care by scheduling patients at all Nemours sites.
• Manage divisional EPIC templates and schedules for providers.
• Triage calls and coordinate with patients, physicians, and insurance providers.
• Ensure timekeeping and PTO processes are accurate for department staff.
• Support division leadership and clinical providers with administrative tasks.

Skills

Scheduling

Communication

Coordination

Customer service

Attention to detail

EPIC navigation

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

EPIC

Qlik

Outlook

Kronos

Job description

Nemours is seeking a Medical Practice Coordinator-Allergy to join us at our main campus in Wilmington, DE. Monday-Friday 8-430pm shift with rotation 830-5pm

Primary Functions: Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics. Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow. Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.

Essential Functions: Provide daily oversight of divisional clinical schedules and EPIC templates. In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites. View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required. Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate. Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters. Provide administrative support to divisional leaders and clinical providers, to include, but not limited to: Daily, detailed management of administrative and clinic schedule of activities. Coordination of meetings with internal and external participants. Ensure alignment between Outlook and Epic schedules. Timely completion of hospital reappointment applications. Maintain an accurate accounting of continuing medical education (CME) activity. Update and maintain the curriculum vitae (CV) for providers on an ongoing basis. Participate in the development and distribution of monthly divisional on-call schedules. Ensure internal and external partners have accurate on-call information. Enter into Web Exchange. Manage the biweekly and monthly Kronos (timekeeping) and Paid Time off (PTO) process for assigned Department/Division personnel. Maintain time and leave records. On a daily basis, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc. Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting of identified expenses. Prepare CME travel request forms; coordinate travel request forms as directed. Physical onsite presence as required by Division. Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriately. The most significant duties and requirements of this job at this time have been included in this position description. Other duties may be assigned as needed. Nemours reserves the right to modify job responsibilities as needed and without notice to meet its business needs.

Job Requirements: High School Diploma required. Associate or bachelor's degree preferred, but will consider equivalent years' experience and enrollment in degreed program. 1-3 years of job-related experience required.

About Us Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org.