Medical Practice Coordinator-Allergy

Nemours-Children; Wilmington (DE); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Nemours at its main campus in Wilmington, DE seeks a Medical Practice Coordinator-Allergy to support patient access and clinic operations. The role runs Monday–Friday, 8:00–4:30pm with rotation 8:30–5:00pm, and requires coordinating EPIC templates and schedules.

You will provide daily administrative support to the Division Chief and clinical team, manage travel and CME tracking, and help drive department projects across Pediatrics and Divisions.

Qualifications

• High School Diploma required; associate or bachelor's degree preferred, but equivalent experience considered.
• 1-3 years of job-related experience required.
• Experience with Epic, Qlik or similar reporting and scheduling tools is a plus.

Responsabilités

• Schedule patients across Nemours sites and manage wait lists and referrals.
• Maintain EPIC templates and ensure efficient clinic flow and access to care.
• Provide daily administrative support to the clinical team and leadership.
• Coordinate meetings and ensure alignment between Outlook and EPIC schedules.
• Handle incoming correspondence and process reimbursements and CME tracking.

Connaissances

Customer service

Communication

Administrative skills

Scheduling

Time management

Formation

High School Diploma

Associate or Bachelor's degree

Outils

EPIC

Qlik

Kronos

Outlook

WebExchange

Description du poste

Nemours is seeking a Medical Practice Coordinator-Allergy to join us at our main campus in Wilmington, DE. Monday-Friday 8-430pm shift with rotation 830-5pm

Primary Functions:

1. Facilitate accessto care. This includes schedulingofpatients at all Nemours sites ofservice. Maximize template utilization. Manage the wait list and referral work queueto ensure it is at or belowestablishedmetrics.

2. Manage divisionaltemplates to ensure easeof patient access,providereffectiveness and efficient clinicflow.

3. Providedaily administrative supportto assigned members ofthe clinical team; includingthe Division Chief. Assistin the coordinationand supportofenterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department ofPediatrics and itsDivisions.

Essential Functions:

1. Providedaily oversight ofdivisional clinical schedules and EPICtemplates.

   1. Incollaboration with departmental/divisional leadership and divisional providers, develop,build, modifyand maintain EPIC templates forassigned providersand specialty programs at all servicesites.

   2. View and manage providerschedules. Complete steps within EPIC to setsingle day edits, unavailabletimes, holdtimes and cliniccancellations asrequired.

   3. Utilizing EPIC and Qlikreporting tools, assesstemplate effectiveness through the lensof patient accessforall appointment types, providerproductivityand care center efficiency.Process template revisions asappropriate.

1. Promptlyand courteously handle telephonecalls to/frominternal and external customers includingpatients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in allencounters.

1. Provideadministrative supportto divisionalleaders and clinical providers, to include, butnotlimitedto:

   1. Daily, detailed management ofadministrative and clinical schedule of activities.

   2. Coordinationofmeetings with internal and externalparticipants

   3. Ensure alignment between Outlookand Epicschedules.

   4. Timely completionofhospital reappointmentapplications

   5. Maintain an accurate accounting of continuingmedical education (CME)activity

   6. Update and maintain the curriculumvitae (CV) forproviders onan ongoing basis.

   7. Participate in the developmentand distribution of monthlydivisionalon-call schedules. Ensure internal and external partners have accurate on-call information. Enter into WebExchange.

   8. Manage the biweeklyand monthly Kronos(timekeeping) and Paid Time off(PTO)process forassigned Department/Division personnel. Maintain time and leaverecords.

   9. Ona daily basis, open,categorize and distribute incomingcorrespondence, includingmail, faxes, scanned documents,etc.

   10. Complete associate reimbursement forms, paymentrequests forms, license renewals, etc. Maintain an accounting ofidentifiedexpenses. Prepare CMEtravel request forms; coordinate travel request formsasdirected.

   11. Physical onsite presence as required byDivision.

1. Proactively identifyproblemsand opportunitiesrelated to divisionaloperations. Address orrefer problemsand ideasappropriately.

1. The most significant duties and requirements of this job at this time have been included in this position description. Other duties may be assigned as needed. Nemours reserves the right to modify job responsibilities as needed and without notice to meet its business needs.

Job Requirements:

High School Diploma required. Associate or bachelor's degree preferred, but will consider equivalent

years’ experience and enrollment in degreed program.

1-3 years of job-related experience required.