Medical Practice Coordinator-Psychology

Nemours Children's Health; Wilmington (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE is seeking an administrative coordinator to facilitate access to care by scheduling patients across Nemours sites, maximizing template utilization and managing wait lists and referrals to meet metrics.

You will provide daily administrative support to clinical teams, including the Division Chief, and assist in coordinating enterprise projects; work closely with clinical teams to ensure timely follow-up and accurate patient information.

Qualifications

• High School Diploma required; additional Associates or Bachelor's degree preferred.
• Knowledge of HIPAA regulations and ability to maintain confidentiality.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work independently with minimal supervision.
• 1-3 years of relevant experience required.

Responsibilities

• Provide daily oversight of divisional clinical schedules.
• Coordinate timely follow up care to optimize schedules and access.
• Collect and document patient demographic, insurance, and clinical information for care and revenue cycle.
• Promptly manage communications with patients, physicians, and insurers; triage calls.
• Connect crisis calls to proper resources when needed.
• Utilize EPIC and Qlik reporting tools to assess schedule responsibilities.
• Serve as liaison among patients, providers, billing, and HIM.
• Handle incoming correspondence and distribute it appropriately.
• Require daily onsite presence as needed.
• Identify problems and opportunities proactively.

Skills

Communication

Organization

Time management

Conflict resolution

HIPAA knowledge

Excel proficiency

Education

Associates degree

Bachelor's degree

Tools

EPIC

Qlik

Microsoft Word

Excel

Job description

JOB DESCRIPTION

Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.

PRIMARY FUNCTIONS

Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.

Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further

ESSENTIAL FUNCTIONS

• Provide daily oversight of divisional clinical schedules.
• Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
• Collect, communicate, and document demographic, insurance and/or clinical information required for patient care and revenue cycle.
• Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
• Connect crisis calls to proper next steps including crisis resources and mobile crisis.
• Utilizing EPIC and Qlik reporting tools to assess schedule responsibilities.
• Serve as a liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM.
• Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
• Physical onsite presence as required by Division.
• Proactively identify problems and opportunities

QUALIFICATIONS

High School Diploma required. Associates or Bachelors degree preferred, but will consider equivalent years’ experience.

Basic knowledge of HIPAA regulations and ability to maintain confidentiality. Intermediate knowledge of word processing and excel.

Excellent verbal and written communication skills

Strong organizational and time management skills

Solid conflict resolution skills Ability to work independently with minimal supervision.

1-3 Years Of Relevant Experience Required.

ABOUT US

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .