Medical Phone Operator

Delaware Orthopaedic Specialists; Wilmington (DE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Regional Orthopaedic Associates is seeking a professional Phone Operator to join our Wilmington team. You will answer multi-line calls, schedule new and existing patients, verify demographics and insurance, and direct inquiries to the appropriate physicians.

You will ensure accurate data entry and patient service that reflects our high standards of care. The role requires proficiency in Office tools, strong typing, and basic medical terminology.

Qualifications

• Proficiency with MS Word, Outlook and Excel.
• Experience with multi-line phone systems is preferred.
• Typing accurately and quickly is essential.
• Basic understanding of medical terminology is required.

Responsibilities

• Answer multi-line phones promptly and courteously.
• Schedule patient appointments and enter demographics/insurance accurately.
• Direct inquiries to physician teams as needed.
• Maintain timely email communications and calendar updates.
• Assist with referral-related scheduling and questions.

Skills

Microsoft Office

Phone systems

Typing speed

Medical terminology

Education

High School Diploma or GED

Tools

Multi-line phone systems

Fax machines

Copiers

Job description

Job Description

Organization Name: Regional Orthopaedic Associates

Job Title: Phone Operator

Reports To: Phone Room Supervisor

Job Location: Wilmington, DE 19808

Hours/Week: 40

I. General Summary

Regional Orthopaedic Associates is seeking a professional and customer-focused Phone Operator to join our team. This role is responsible for answering incoming calls, scheduling patient appointments, and directing inquiries to the appropriate members of our physician teams. The ideal candidate will assist patients with scheduling needs, collect and verify demographic and insurance information, and ensure all interactions reflect the high standards of care our practice is known for.

II. Principal Duties And Essential Functions

• Answer multi-line phones promptly and courteously.
• Triage incoming calls to determine appropriate routing or action.
• Schedule appointments for new patients, accurately entering all demographic and insurance information.
• Schedule appointments for existing patients, updating and verifying all demographic and insurance data.
• Transfer calls to appropriate physicians or team members as needed.
• Review and manage appointment schedules and assist patients with referral-related concerns.
• Provide exceptional service by addressing caller questions and concerns professionally.
• Maintain flexibility with scheduling and be willing to adjust hours as needed.

III. Job Requirements

• Proficiency in Microsoft Office products, including Word, Outlook, and Excel.
• Working knowledge of standard office equipment, including multi-line phone systems, fax machines, and copiers.
• Accurate typing and familiarity with email/calendar systems.
• Basic understanding of medical terminology is necessary.
• Strong attention to detail and ability to work independently or collaboratively in a team setting.
• Must consistently check and respond to email communications in a timely manner.
• Education High School Diploma or GED preferred.
• Experience Prior experience in a medical office or healthcare setting is helpful but not required.

Compensation: Pay is commensurate with skills and experience. A pay range will be displayed on Indeed, but final compensation will be determined during the hiring process.

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Vision insurance

Work Location: In person