Medical Phone Operator

Alliance OBGYN - Lansing, MI; East Lansing (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Alliance OBGYN - Lansing, MI is seeking a dependable Phone Operator to join our healthcare team. The role centers on courteous telephone support, patient scheduling, registration, and handling general inquiries with careful attention to privacy.

The ideal candidate will have excellent communication, basic medical terminology knowledge, strong organization, and the ability to manage a high volume of calls while safeguarding patient information.

Qualifications

• High school diploma or GED required.
• Excellent verbal communication and customer service skills.
• Familiarity with medical terminology preferred.
• Basic computer skills and proficiency in Word, Excel, and Outlook.
• Ability to operate multi-line telephone systems and office equipment.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Professional telephone etiquette and problem-solving skills.
• Confidentiality in line with HIPAA policies.

Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Assist patients with scheduling, rescheduling, and cancellations.
• Collect and verify patient demographic, insurance, and payment information.
• Update and maintain patient records in the EMR system.
• Provide general information regarding services, procedures, co-pays, and coverage.
• Document patient interactions accurately and follow procedures.
• Direct medical questions to appropriate clinical staff.
• Maintain patient privacy and confidentiality per HIPAA.
• Perform other administrative duties as assigned.

Skills

Verbal communication

Customer service

Medical terminology

Microsoft Word

Microsoft Excel

Microsoft Outlook

Multi-line phone system

Organizational skills

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position Summary

We are seeking a professional, dependable, and customer-service-oriented Phone Operator to join our healthcare team. The Operator serves as the first point of contact for patients, providing courteous and efficient telephone support while assisting with appointment scheduling, patient registration, insurance information, and general inquiries.

The ideal candidate will have excellent communication skills, strong attention to detail, basic medical terminology knowledge, and the ability to handle a high volume of calls while maintaining patient confidentiality.

Essential Duties and Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Assist patients with scheduling, rescheduling, and canceling appointments.
• Collect and verify patient demographic, insurance, and payment information.
• Update and maintain accurate patient records in the Electronic Medical Record (EMR) system.
• Provide general information regarding medical services, office procedures, co-pays, and insurance coverage.
• Document patient interactions accurately and follow established communication procedures.
• Handle patient concerns and direct medical questions to the appropriate clinical personnel.
• Maintain patient privacy and confidentiality in compliance with HIPAA regulations.
• Perform other administrative duties as assigned.

Required Qualifications and Skills

• High school diploma or GED required.
• Excellent verbal communication and customer service skills.
• Familiarity with medical terminology preferred.
• Basic computer skills and proficiency in Microsoft Word, Excel, and Outlook.
• Ability to operate multi-line telephone systems, fax machines, copiers, and other office equipment.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work independently and as part of a team.
• Professional telephone etiquette and problem-solving skills.
• Ability to maintain confidentiality and follow office policies and procedures.

Ideal Candidate

The ideal candidate is friendly, compassionate, dependable, and professional. They should enjoy helping others, demonstrate patience when assisting individuals with questions or concerns, and be comfortable managing multiple responsibilities while maintaining accuracy and confidentiality.