Switchboard Operator

Citrus Cardiology Consultants, P.L.L.C.; Inverness (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Citrus Cardiology Consultants, P.L.L.C. seeks a front desk receptionist to manage patient communications and support staff. You will handle a busy line, greet patients, and direct inquiries to the right departments.

The role emphasizes accurate data entry, clerical support at the front desk, and coordination with administrative teams to keep operations running smoothly. Bilingual skills are a plus in this diverse area.

Qualifications

• High school diploma or equivalent is required.
• Proficiency in operating multi-line phone systems.
• Strong typing and data-entry skills are essential.
• Familiarity with EMR systems and medical terminology is preferred.
• Experience in clerical tasks supports organized records.
• Bilingual or multilingual abilities are highly desirable.
• Excellent communication, multitasking, and customer service skills are expected.

Responsibilities

• Operate multi-line phone systems to handle a high volume of incoming calls efficiently.
• Greet patients warmly, provide precise information, and direct them to the appropriate department or personnel.
• Maintain a professional demeanor while managing inquiries and resolving issues promptly.
• Perform accurate data entry of calls, messages, and related records, including call backs and patient voicemails.
• Assist with front desk clerical duties, including filing, scheduling appointments, and handling correspondence as assigned.
• Support dispatching needs by coordinating communication between departments or teams as required.
• Collaborate with administrative staff to improve processes and enhance overall efficiency.

Skills

Multi-line phone systems

Customer service

Data entry

Effective communication

Education

High school diploma or equivalent

Tools

EMR systems

Job description

This position plays a key role in ensuring efficient communication between patients, providers, and staff by managing incoming calls, routing messages, and providing excellent customer service to patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate multi-line phone systems to handle a high volume of incoming calls efficiently.
• Greet patients warmly, provide precise information, and direct them to the appropriate department or personnel.
• Maintain a professional demeanor while managing inquiries and resolving issues promptly.
• Perform accurate data entry of calls, messages, and related records, including call backs and patient voicemails.
• Assist with clerical duties at the front desk, including filing, scheduling appointments, and handling correspondence as assigned.
• Support dispatching needs by coordinating communication between departments or teams as required.
• Collaborate with administrative staff to improve processes and enhance overall efficiency.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required.
• Proficiency in operating multi-line phone systems.
• Strong typing skills are necessary for efficient documentation and correspondence handling.
• Familiarity with electronic medical record (EMR) systems and medical terminology is preferred.
• Experience in data entry and clerical tasks is beneficial for maintaining organized records.
• Bilingual or multilingual skills are highly desirable to cater to a diverse area.
• Excellent communication, multitasking, and customer service skills.