Part Time Medical Receptionist - Phone Operator/Scheduler

Cabot Med; Cabot (AR); On-site; USD 18,000 - 23,000; Full time

Job summary

Cabot Med is seeking a friendly, organized Front Desk/Medical Office Assistant to welcome patients, answer calls, and manage appointments. You will enter patient data, verify insurance, collect copays, and support clinic operations while ensuring confidentiality and quality patient care.

This role requires strong communication, multitasking, and teamwork in a fast-paced primary care setting; weekday hours with occasional Saturday shifts may apply.

Qualifications

• 2 years customer service experience (preferably medical).
• Great typing skills and computer experience.
• Ability to work in a high-volume department with strong time management.

Responsibilities

• Greet patients and visitors in a friendly and helpful manner.
• Answer phones, emails, portal messages, checks voicemails, schedules appointments.
• Enter new patient information and update current patient information.
• Check in patients through Phreesia by verifying demographics and insurance.
• Collect balances, copays, and post payments; balance all payments at end of day.
• Greet and provide patient papers, keep front desk organized; restock supplies.
• Maintain patient confidentiality and handle sensitive information.
• Conform to clinic policies and perform any other task assigned by supervisor.
• Working hours will be between 7:45am and 7:00pm weekdays and can include 9:00am-1:00pm on Saturdays.

Skills

Procedural Skills

Documentation Skills

Interpersonal Skills

Verbal Communication

Multi-tasking Skills

Planning

Dependability

Teamwork

Job description

Description

Job Purpose: Responsible for greeting patients, answering telephones and general office duties.

Job Duties:

• Greets patients and visitors in a friendly and helpful manner.
• Answers phones, answers e-mails/patient portal messages, checks voicemails, schedules appointments.
• Sends messages to nurses for clinical patient needs.
• Treats staff, providers and patients with respect.
• Enters new patients information and update current patients information.
• Checks in patients through Phreesia by verifying demographics; verifying insurance, collecting and posting payments.
• Collects balances and copays and balances all payments at the end of the day.
• Gives patients samples, paper prescriptions, and paperwork left for them at the front desk. Cleans out these areas after 90 days.
• Unlocks and locks the front doors and closes office by locking doors and turning off lights after the last patient has exited.
• Handles returned letters address changes.
• Restocks the front desk as needed with supplies and paperwork.
• Keeps work area and waiting room clean and neat.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; reporting when repairs are needed.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Conforms to all clinic policies outlined in the employee manual or received verbally from a supervisor.
• Performs any other task assigned by a supervisor.
• Working hours will be between 7:45am and 7:00pm weekdays and can also include 9:00am-1:00pm on Saturdays.

Requirements

Skills/Qualifications: Procedural Skills, Documentation Skills, Interpersonal Skills, Verbal Communication, Multi-tasking Skills, Planning, Dependability, Teamwork

Requirements: Applicant must have 2 years customer service experience (preferably medical), great typing skills, and computer experience. Must be a team player and willing to help out when needed. Must be able to work in a high volume department with great time management skills.

Preferred experience includes knowing health insurance plans and understanding the specialty of primary care.