Communications Operator - Part-Time

Howard County Medical Center; Saint Paul (NE); On-site; USD 25,000 - 30,000; Part time

Job summary

Howard County Medical Center is seeking a part-time Communications Operator to serve as the first point of contact for patients, visitors, and callers. The role includes greeting, check-in assistance, and routing calls, with a focus on delivering exceptional customer service in a professional environment.

Hours are a minimum of 24 hours per week, Monday–Friday, 3–4 days. Prior hospital or medical office experience is preferred, and the incumbent will support various departmental needs and

Qualifications

• High School Diploma or equivalent.
• Hospital/Prior office experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner.
• Direct patients and visitors to the appropriate departments for check-in.
• Assist patients with arrival and check-in for scheduled appointments.
• Answer incoming phone calls and transfer calls to the appropriate departments.
• Provide excellent customer service while maintaining a positive and welcoming environment.
• Assist with projects as they become available.
• Demonstrates teamwork through collaboration, working well with others, concern for co-workers, and a team approach to accomplishing service and quality.
• Maintains a good working relationship with co-workers and immediate supervisors as well as with other departments.
• Seeks opportunities for continued growth and performance improvement.
• Always maintains a professional appearance and manner.
• Maintains dependability and completes work in a timely matter.
• Support the organization's philosophy, goals, and objectives.
• Performs other duties as assigned.

Skills

Customer service

Phone etiquette

Appointment check-in

Education

High School Diploma or equivalent

Tools

Phone systems

Job description

The Communications Operator serves as the first point of contact for patients, visitors, and callers, creating a welcoming and professional experience. this role is responsible for greeting and directing patients, assisting with appointment check-ins, answering and routing phone calls, and providing exceptional customer service.

Hours

Minimum of 24 hours per week, days, Monday-Friday, 3-4 days a week

Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner.
• Direct patients and visitors to the appropriate departments for check-in.
• Assist patients with arrival and check-in for scheduled appointments.
• Answer incoming phone calls and transfer calls to the appropriate departments.
• Provide excellent customer service while maintaining a positive and welcoming environment.
• Assist with projects as they become available.
• Demonstrates Teamwork through collaboration, working well with others, concern for co-workers, and a team approach to accomplishing service and quality.
• Maintains a good working relationship with co-workers and immediate supervisors as well as with other departments.
• Seeks opportunities for continued growth and performance improvement.
• Always maintains a professional appearance and manner.
• Maintains dependability and completes work in a timely matter.
• Support the organization's philosophy, goals, and objectives.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Hospital/Prior office experience preferred.