Medical Office Specialist

Mercy Medical Center, Baltimore, MD; Maryland; On-site; USD 2,544,000 - 4,242,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive benefits

PTO & holidays

Tuition reimbursement

Disability benefits

Wellness programs

Job summary

Mercy Medical Center in Baltimore, MD is seeking a Medical Office Specialist I to support front and back office operations. You will greet patients, schedule appointments, verify insurance, collect co-pays, answer inquiries, and ensure smooth check-in/out processes.

The role requires a High School Diploma or GED and at least one year in a medical office, plus strong computer skills (Word, Excel, Outlook). CPR preferred; ability to read, write, and communicate in English is essential.

Qualifications

• Education and Work Experience: High School Diploma or GED.

Responsibilities

• Front Office: greet patients, schedule/confirm appointments, verify insurance, collect co-pays, answer calls, check-in/out.
• Back Office: take patient vitals, document medical history, update EHR, stock exam rooms, provide patient education.

Skills

Microsoft Word

PowerPoint

Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

English communication

Independent working

Team collaboration

Education

High School Diploma or GED

Tools

Meditech

Epic

Microsoft Word

Microsoft Outlook

Job description

Join Our Team at Mercy Medical Center - Now Hiring a Medical Office Specialist I!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes's America’s Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires!

Sign on bonus available for select positions. Effective through December 31, 2026.

Responsibilities

Front Office Duties:

• Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
• Schedule and confirm patient appointments and procedures
• Verify patient insurance information and collect co-pays or fees as needed.
• Answer phone calls, respond to inquiries, and provide information to patients and other callers.
• Complete patient check-in and check-out processes

Back Office Duties:

• Take patient vital signs, record medical histories, and update electronic health records (EHR).
• Maintaining and stocking exam rooms
• Provide patient education and instructions as directed by healthcare providers.
• Other duties as assigned

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• High School Diploma or GED
• A minimum of one year experience, preferrably in a medical office setting.

Specific Requirements

• License Requirements:
• N/A
• Certification Requirements:
• CPR-preferred
• Age Specific Care Provided For:
• Adolescents
• Adults
• Geriatrics
• Knowledge, Skills and Abilities:
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Other Requirements:
• May be required to travel to satellite offices

Min

USD $18.66/Hr.

Max

USD $30.79/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.