Medical Office Specialist

Mercy Medical Center, Inc.; Baltimore (MD); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive benefits

Job summary

Mercy Medical Center, Inc. in Baltimore is hiring a Medical Assistant / Medical Office Specialist for our Orthopedic practice.

The role blends front and back office duties, including patient registration, check-in/out, scheduling, copay collection, triage, and assisting clinicians during procedures. Responsibilities include insurance verification, prior authorizations, maintaining confidential records, coordinating patient flow, and delivering compassionate care in a collaborative team

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience in a medical office preferred.
• Front and back office duties experience a plus.

Responsibilities

• Registering and scheduling patients accurately.
• Collecting copays and outstanding balances.
• Triaging patients to ensure timely care.
• Assisting clinicians with procedures and office tasks.
• Verifying insurance and authorizations.
• Maintaining confidential patient records and data integrity.

Skills

Patient registration

Appointment scheduling

Copay collection

Triage patient

Education

High School Diploma or GED

Tools

EHR systems

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Assistant for our Center for Orthopedic Practice.

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care.

Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires!

Responsibilities

• We are seeking a skilled Medical Assistant / Medical Office Specialist to join our Orthopedic practice. This position involves both front and back office duties, including patient registration, patient check in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations. The ideal candidate will provide compassionate care while fostering a collaborative team environment.

  • Registering and scheduling patients efficiently and accurately
  • Collecting patient copays and outstanding balances
  • Triaging patients and ensuring they receive timely care
  • Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
  • Collaborating effectively with medical staff and fellow team members
  • Maintaining patient records with confidentiality and accuracy
  • Coordinating patient flow during clinic hours, optimizing efficiency
  • Upholding high standards of customer service and patient care
  • Upkeep exam room maintenance by stocking and cleaning rooms
  • Collect patient history and work with enhancing direct patient care
  • Follow written and oral instructions
  • All other duties as assigned

Requirements

• EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
  • High School Diploma or GED
  • A minimum of one year experience, preferrably in a medical office setting.

Min

USD $18.66/Hr.

Max

USD $30.79/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.