Medical Assistant

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Health, vision, dental benefits

403(b) Retirement Plan

PTO & holidays

Tuition reimbursement

Employee Assistance Program

Disability benefits

Voluntary Benefits

Discounts on insurance & Verizon plans

Rewards & Recognition

Job summary

Mercy Medical Center is seeking a Medical Receptionist / Medical Office Specialist in Baltimore, MD. You will be the first point of contact, greeting patients, scheduling appointments and handling front desk operations with confidentiality and care.

The role includes data entry, insurance verification, and coordination with clinical staff to ensure a seamless patient experience. A sign-on bonus is offered for MA & MOS positions in select practices.

Qualifications

• Must possess a high school diploma or GED.
• Must have at least 1 year training in a clerical setting.
• Must be able to type accurately: speed is not essential.
• Must be able to read, write, and speak the English language clearly.
• Must be able to work independently and communicate effectively with others.

Responsibilities

• Greet and register patients at the practice.
• Schedule patients and answer phones.
• Scan medical records and triage patient calls.
• Collect insurance information and verify benefits.
• Enter charges and post payments.

Skills

Communication skills

Customer service

Independent work

Education

High school diploma or GED

Tools

MS Word

PowerPoint

Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist / Medical Office Specialist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires!

Expires December 31, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.

Responsibilities

The Medical Receptionist is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Medical Receptionist is responsible for all front desk operations, which include, but are not limited to:

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry and payment posting.

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Requirements

• Education and Work Experience:
  • Must possess a high school diploma or GED
  • Must have at least 1 year training in a clerical setting.
• Knowledge, Skills and Abilities:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Meditech (if applicable to position)
  • Epic (if applicable to position)
  • Performance Manager/NetLearning
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
  • Other Requirements:
    • Must be able to type accurately: speed is not essential.

Min

USD $20.32/Hr.

Max

USD $33.53/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.