Medical Office Representative

AdventHealth; South Broadway (WA); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 Weeks)

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Littleton, CO is seeking a Guest Services Registration specialist to welcome patients, verify demographics, insurance, and billing information, and assist with registrations and payments. You will collaborate with clinical teams to ensure smooth patient access and accurate financial processing.

The role emphasizes patient experience, accurate data entry, and timely coordination with care teams, with a focus on compliance and service excellence in a faith-based health system.

Qualifications

• Preferred CHAA certification.
• 1+ year of customer service in a medical office or similar setting with knowledge of medical terminology, coding, charge entry and payment collection.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls to appropriate teams.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Clarifies financial assessments, eligibility, and benefits memos to support post-care financial needs.
• Maintains collaboration with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.

Skills

Customer service

Medical terminology

Billing & payments

Care coordination

Education

Associate's degree in Health Services Administration or related field

High School Diploma or Equivalency

Field of Study: High School Diploma or Equivalent

Job description

Our Promise to You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Shift: Day (United States of America)
• Address: 7780 S Broadway
• City: Littleton
• State: Colorado
• Postal Code: 80122

Job Description

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Education: Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field.
• [Preferred] High School Grad or Equiv
• [Required] Field of Study: High School Grad or Equivalent
• [Required] Associate's Degree in Health Services Administration or other related medical or business field
• Preferred Work Experience: 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection.
• [Preferred] Prior collections experience.

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range

• $19.77 - $31.63

Equal Opportunity Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Our Christian Mission

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.