Medical Office Representative

Team Member Services; The Villages (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

PTO from Day One

403(b) Retirement Plan

Parental Leave (4 weeks)

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Middleton, Florida is hiring for a Guest Services role. You will answer calls, welcome patients, collect and verify demographics and insurance data, and register patients for services.

You will work to maximize reimbursement and support post-care financial needs while maintaining excellent patient experiences. The position requires completion of high school and preferred associate-level education in health services administration.

Qualifications

• Associate or higher in health services administration or related field preferred.
• High School diploma required.
• Experience in health care access or medical office preferred.
• CHAA certification preferred.

Responsibilities

• Answer calls, greet patients, and enter demographics and insurance data.
• Register patients for services and verify/bill information in systems.
• Process forms and manage discharge and reimbursements as needed.
• Coordinate with clinical partners to ensure smooth patient access.
• Provide patient education on test locations and portal use.
• Request co-pays and/or outstanding balances at check-in.
• Support the Guest Services department and maintain a safe work environment.

Skills

Customer service

Medical terminology

Billing knowledge

Education

Associate degree in Health Services Administration

High School Diploma

Tools

EMR systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time
Shift: Day (United States of America)
Address: 2274 Alder Ave
City: Middleton
State: Florida
Postal Code: 34762

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned. Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.