Medical Office Representative Denver Full Time Days

1106 Portercare Adventist Health System; United States; On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Benefits from Day One

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Denver, CO is seeking dedicated Guest Services staff for patient access. The role handles calls, patient check-in, and insurance verification across multiple clinics, ensuring smooth admissions and accurate billing.

Ideal candidates will have healthcare revenue cycle awareness, strong communication, and customer service experience in a medical setting. Benefits from Day One accompany professional growth and team support.

Qualifications

• Associate degree in Health Services Administration or related field required; CHAA preferred.
• 1+ year of customer service in medical office with familiarity with medical terminology, coding, charge entry and payment collection.
• CHAA certification preferred; High School Grad or Equivalent required.

Responsibilities

• Answer incoming phone calls and direct calls appropriately.
• Welcome patients, update demographics, verify insurance and billing information, and process forms.
• Register patients for services and facilitate timely discharge and reimbursement.
• Collect co-pays and/or outstanding balances at check-in.
• Maintain open communication with clinical partners to support patient experience.
• Provide patient education regarding test locations, portal use, and non-clinical follow-up actions.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Billing and payments

Communication

Education

Associate degree in Health Services Administration

CHAA certification preferred

High School Diploma or GED

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 2525 S DOWNING ST City: DENVER State: Colorado Postal Code: 80210

Job Description

Full Time, PRN, and Float positions available at the following locations:

• Primary care at Southmoor-7000 E Hampden AHMG Urology- AdventHealth Porter Neurosurgery One at Lakewood-PT 12596 W BAYAUD AVE BLDG Neurosurgery One Porter-AdventHealth Porter Colorado Joint Replaencemt-PT AH 2535 S DOWNING ST BLDG Complex Gyn Surgery-ADVENTHEALTH 2555 S DOWNING

Key Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Education: Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred] High School Grad or Equiv [Required] Field of Study: High School Grad or Equivalent Required Associate's Degree in Health Services Administration or other related medical or business field
• Work Experience: 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred] Prior collections experience.
• Licenses and Certifications: Certified Healthcare Access Associate (CHAA) [Preferred]
• Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677
• Pay Range: $19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit.

Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.