Reg Dir, Consumer Access

AdventHealth; United States; On-site; USD 127,000 - 236,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Schedule: Full time

Shift: Day

Job summary

AdventHealth in the United States is seeking a strategic leader to direct operational oversight of all Consumer Access services, ensuring patient-centric, results-driven performance across the Revenue Cycle.

You will lead patient registration, scheduling, eligibility, and time-of-service collections; collaborate with cross-functional leaders to align goals, improve processes, and ensure compliance with regulatory standards while delivering excellent customer service.

Qualifications

• Must have command of medical terminology and experience with standard office equipment.
• Advanced knowledge of registration and scheduling processes and software modules.
• Strong leadership and time-management skills with results orientation.
• Excellent oral and written communication abilities; able to convey complex information.
• Experience in a matrix-management environment and regulatory knowledge.
• Bilingual in English/Spanish preferred.

Responsibilities

• Directs operational oversight of all Consumer Access services to ensure consumer-centric performance.
• Provides strategic leadership for patient registration, quality assurance, time of service collections, and consumer services across multiple departments.
• Collaborates with pre-access and revenue cycle leaders to align departmental goals with organizational initiatives.
• Assesses and optimizes business processes of the Revenue Cycle to improve efficiency.
• Leads and communicates in leadership meetings and ensures clear reporting of Consumer Access processes.
• Guides staff to meet Revenue Cycle performance metrics and minimize denials.
• Ensures compliance with protocols and regulatory requirements.
• Monitors staffing levels to balance performance with budget constraints.
• Drives accuracy in patient responsibility estimation and upfront collections.
• Supports executive leadership in strategic planning for departments.

Skills

Leadership

Communication

English proficiency

Bilingual English/Spanish

Education

Bachelor's degree

Master's degree

Health Services Administration / Business Administration

Tools

EMR system

Registration scheduling software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits
• Schedule: Full time
• Shift: Day (United States of America)
• Address: 6061 S Willow Dr
• City: Greenwood Village
• State: Colorado
• Postal Code: 80111

Job Description:

• Directs operational oversight of all Consumer Access services to ensure consumer-centric, results-oriented performance.
• Provides strategic leadership for patient registration, quality assurance, time of service collections, and consumer services across multiple departments.
• Collaborates with pre-access and revenue cycle leaders to align departmental goals with organizational initiatives.
• Assesses and understands business processes of the Revenue Cycle, pursuing solutions to optimize efficiency.
• Attends and facilitates leadership meetings, ensuring effective communication of Consumer Access processes.
• Provides direction to direct reports, ensuring consistent achievement of Revenue Cycle performance metrics.
• Ensures compliance with team protocols to minimize avoidable denials and accuracy of Consumer Access functions.
• Monitors staffing levels to maintain performance and meet budgetary constraints.
• Develops strategies to maximize accuracy of patient responsibility estimation and increase upfront collections.
• Supports Executive leadership in developing departmental strategic plans and operational plans.
• Responds to changes and proactively investigates process and performance strategies to drive improvement.
• Ensures full effort of consumer-centric focus by providing excellent customer service and addressing complaints.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Must have a command of current medical terminology and significant experience with standard office equipment and computer office automation applications (i.e. MS Word, Excel, Power Point, and Outlook etc.) [Required]
• Must have advanced knowledge of, and experience with, registration and scheduling processes and software modules supporting these functions [Required]
• Strong organization and leadership skills and results-oriented; Proficient in time management with superior prioritization skills [Required]
• Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff [Required]
• Ability to work in a matrix-management environment to achieve organizational goals [Required]
• Maintain a detail-level working knowledge of Government, State and Federal regulations and requirements, as well as contractual authorization/pre-certification guidelines/requirements. This includes maintaining a current knowledge and understanding of the following organizations, publications, bulletins and memorandums: Medicare Part A & B, Agency for Health Care Administration, Federal Register HCFA Notices and Updates, State Medicaid Program, Fair Debt & Collection Act Consumer Credit Act, Hospital HMO/PPO Contractual authorization/pre-certification guidelines/requirements, CMS, EMTALA, and HIPAA [Required]
• Inspires high performance and fosters a climate of collaboration and coaches effectively [Required]
• Initiates creative approaches to solving problems or tapping potential [Required]
• Must be able to read, write and speak conversational English [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Advanced understanding of insurance knowledge and benefits and hospital electronic medical report (EMR) system [Required]
• Working intermediate knowledge of patient accounting systems as well as back-end front-end revenue cycle functions and processes [Preferred]
• Bilingual – English/Spanish [Preferred]

Education:

• Bachelor's [Required]
• Master's [Preferred]
• Field of Study: in Health Services Administration, Business Administration, or related field

Work Experience:

• 3+ years related experience [Required]
• 5+ years related experience [Required]
• 7+ patient access/patient financial services or related area [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Manager (CHAM) [Preferred]
• Certified Manager of Patient Accounts (CMPA) [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Pay Range: $126,796.80 - $235,851.20

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ.

As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit.

Though our facilities are spread across the country, this unwavering belief binds us together.

Across every office, exam and patient room, we’re committed to providing individualized, holistic care.

This is our Christian mission, and it inspires us to help make communities healthier and happier.