Medical Office Receptionist & Patient Concierge (Full-Time)

SMG Brand; Knoxville (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

PTO

401K

Medical, Dental, Vision

Job summary

The Office of Dr. Reese, a division of Summit Medical Group, seeks a Multi-Duty Receptionist to join a professional team in Knoxville. The role focuses on front desk operations, patient check-in, scheduling, and confidential administrative tasks within a medical setting.

Ideal candidates will have medical terminology knowledge or prior medical office experience and a high school diploma. This is a full-time position with comprehensive benefits and opportunities to support patients and families

Qualifications

• Medical terminology or previous medical office experience.
• Prefer one year experience in a medical office setting.

Responsibilities

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Skills

Medical terminology

Customer service

Education

High School Diploma

Job description

The Office of Dr. Reese, a division of Summit Medical Group, seeks a Multi-Duty Receptionist to join a professional team in Knoxville. The role focuses on front desk operations, patient check-in, scheduling, and confidential administrative tasks within a medical setting.

Ideal candidates will have medical terminology knowledge or prior medical office experience and a high school diploma. This is a full-time position with comprehensive benefits and opportunities to support patients and families