Multi-Duty Receptionist - The Office of Dr. Reese

Summit Medical Group; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

PTO

401K

Job summary

Summit Medical Group's Office of Dr. Reese in Knoxville is seeking a Multi-Duty Receptionist to join a professional, patient-focused team. The role requires medical terminology or prior medical office experience, a friendly, confidential approach, and strong organizational skills.

This is a full-time position with a comprehensive benefits package. Responsibilities include answering calls, greeting patients, registering and scheduling, collecting copays, maintaining records, and supporting the

Qualifications

• Medical terminology familiarity or prior medical office experience.
• Professional and friendly demeanor when interacting with patients and families.
• Ability to maintain confidentiality and accuracy in medical records.

Responsibilities

• Answer phone calls professionally and assist callers as needed.
• Greet patients and visitors courteously and promptly.
• Check-in patients, verify information, register, and collect copays.
• Schedule appointments, referrals, and pre-certifications.
• Files charts and coordinates lab work and scores.
• Maintain a neat, organized work area and support the team.
• Respect confidentiality and participate in site quality activities.

Skills

Medical terminology

Medical office experience

Customer service

Education

High School Diploma

Job description

The Office of Dr. Reese, a division of Summit Medical Group, has an immediate need for an experienced Multi - Duty Receptionist to join their passionate, authentic, and growing team of professionals. The ideal candidate must have medical terminology or previous medical office experience, be both professional and friendly and enjoy working with the patients and their families. This is a Full-time opportunity.

Responsibilities: (List does not include all duties assigned):

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!

Education

High School Diploma, or equivalent, required.

Prefer One Year Experience In a Medical Office Setting.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.