Medical Office Receptionist - Benefits, PTO & 401k

Evergreen Family Medicine; Roseburg (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life Insurance

401k with match

Job summary

Evergreen Family Medicine is seeking a friendly receptionist to greet patients, collect insurance details, and handle copays at our Roseburg, Sutherlin and Myrtle Creek clinics. The role requires maintaining HIPAA confidentiality, strong communication, and accurate data entry into our Athena system.

Flexible scheduling including weekends/evenings may be required. Prior phone experience and basic medical terminology knowledge are preferred, with a commitment to teamwork and patient-first service.

Qualifications

• Previous experience answering phones.
• Able to maintain the confidentiality of private information.
• Friendly demeanor and positive attitude.
• Basic knowledge of standard medical terminology.
• Cash Handling experience preferred.
• Must be available for any schedule, including weekends and evenings.

Responsibilities

• Greet visitors as soon as they enter, determine their needs and direct them to the proper area of the facility.
• Collect information from patients, including insurance information, money for copays and contact information via phone or in person to put into company’s software system.
• Maintains confidentiality according to HIPAA regulations and EFM policies.
• Adheres strictly to EFM departmental standards, protocols, and policies, including state and federal regulations.
• Communicates effectively and professionally with coworkers, managers, and patients via phone, email, or in person.
• Updates registration information and current insurance information. Answers phones diligently and efficiently.
• Responds to or redirects telephone calls to appropriate staff/departments.
• Maintains current knowledge of all insurances, including verifying benefits and eligibility for OHP, DCIPA, and Atrio, including PCP assignment.
• Advocates for patients by creating appropriate patient cases, requests, communications, and appointments in Athena.
• Answers inquires by clarifying desired information by researching, locating, and providing information.
• Communication with outside provider offices, facilities, and insurances via phone, fax, and computer.
• Keeps an active working knowledge of Athena, engages in continuing education and trainings as offered by manager or company.

Skills

Phone answering

Customer service

Confidentiality

Cash handling

Job description

Evergreen Family Medicine is seeking a friendly receptionist to greet patients, collect insurance details, and handle copays at our Roseburg, Sutherlin and Myrtle Creek clinics. The role requires maintaining HIPAA confidentiality, strong communication, and accurate data entry into our Athena system.

Flexible scheduling including weekends/evenings may be required. Prior phone experience and basic medical terminology knowledge are preferred, with a commitment to teamwork and patient-first service.