Medical Receptionist

FIRST PHYSICIANS; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Health insurance

Paid time off

Job summary

First Physicians is seeking a Medical Receptionist to be the welcoming first point of contact for patients and visitors. You will manage check-in/out, copays, and appointment scheduling, while maintaining patient records and confidentiality.

The role requires a friendly, organized, and patient-focused approach in a busy outpatient setting. Schedule is Monday–Friday with occasional Saturdays; reports to the Office Manager.

Qualifications

• High school diploma or GED is required.
• Excellent communication and interpersonal abilities.
• Professional, friendly, and able to manage multiple tasks.

Responsibilities

• Welcome patients and visitors with a warm, professional attitude.
• Check patients in/out, collect copayments, and address payment questions.
• Schedule, confirm, and reschedule appointments to support clinic operations.
• Register walk-in patients according to office guidelines.
• Enter/update patient demographics and insurance information.
• Verify insurance eligibility and coverage before visits.
• Answer multi-line calls and direct messages to appropriate staff.
• Scan IDs and insurance cards into patient records.
• Balance daily cash drawer and maintain payment logs.
• Process medical records requests in line with HIPAA/privacy rules.
• Maintain a clean, organized reception and waiting area.
• Collaborate with providers and staff to ensure smooth patient experience.

Skills

Friendly demeanor

Strong communication

Interpersonal skills

Organizational skills

Computer literacy

Attention to detail

Calm under pressure

Dependable

Education

High school diploma or GED

Tools

Athena EHR

Job description

Benefits:

• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off

Medical Receptionist

Employment type: Full-time

Schedule: Monday-Friday w/ Occasional Saturdays

Reports to: Office Manager

About First Physicians

At First Physicians, we are committed to providing compassionate, high-quality care while creating a welcoming and positive experience for every patient who walks through our doors. We believe great healthcare starts with a friendly face, a warm greeting, and a team that genuinely cares. Our team works together to make each patient feel comfortable, respected, and valued from the moment they arrive.

About the Role

We are looking for a friendly, dependable, and patient-focused Medical Receptionist to join our team! As the first point of contact for our patients and visitors, you will play an important role in creating a positive first impression and helping our clinics run smoothly each day.

The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service. If you are organized, a strong communicator, and passionate about making a difference in the patient experience, we would love to meet you!

Schedule: Monday–Friday, with occasional Saturdays as needed.

Responsibilities

• Welcome patients and visitors with a warm, friendly, and professional attitude, both in person and over the phone.
• Check patients in and out, collect copayments and outstanding balances, and assist with payment questions.
• Schedule, confirm, and reschedule appointments to support efficient clinic operations.
• Register walk-in patients according to office guidelines.
• Enter and update patient demographics, insurance information, and other records accurately.
• Verify insurance eligibility and coverage before patient visits.
• Answer multi-line phone calls, direct calls to the appropriate team members, and return messages promptly.
• Scan identification cards, insurance cards, and other documents into patient records.
• Balance the daily cash drawer and maintain accurate payment logs.
• Process medical records requests in accordance with HIPAA and patient privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Work collaboratively with providers, clinical staff, and other team members to ensure a smooth patient experience.

Required Qualifications

• High school diploma or GED.
• Friendly, approachable, and professional demeanor.
• Strong communication and interpersonal skills.
• Comfortable using computers and willing to learn new systems and processes.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, courteous, and efficient in a fast-paced environment.
• Dependable, punctual, and committed to providing excellent service.

Preferred Qualifications

• Previous front desk or receptionist experience in a medical office or healthcare setting.
• Experience using an electronic health record (EHR) system; Athena experience is a plus.
• Familiarity with insurance verification, copayments, and medical terminology.
• Bilingual in English and Spanish.

Why Join First Physicians?

At First Physicians, you will be part of a team that values teamwork, professionalism, and compassionate patient care. Your role will help set the tone for each patient's visit, and your contribution will make a meaningful difference in their overall experience.