Medical Office Receptionist, Specialty

NorthShore University HealthSystem; Buffalo Grove (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Medical Office Receptionist. In this vital role, you will provide exceptional customer service, assist patients with scheduling and inquiries, and ensure a welcoming environment. Your contributions will directly enhance patient experiences in a community-focused setting. With opportunities for professional growth and a supportive team, this position offers a chance to make a meaningful impact in healthcare. If you are passionate about helping others and thrive in a dynamic environment, this role is perfect for you.

Benefits

Premium Pay

Career Pathways

Medical, Dental, and Vision Options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Qualifications

• One year of customer service experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Provide reception and scheduling support to patients.
• Maintain a professional atmosphere in waiting areas.
• Assist with clerical duties and patient inquiries.

Skills

Customer Service

Proficient Computer Skills

Medical Terminology

Education

High School Diploma or Equivalent

Tools

Standard Office Machines

Computer Software

Job description

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Medical Office Receptionist, Specialty

Position Highlights:

• Position: Medical Office Receptionist
• Location: 880 W Central Rd. Arlington Heights, IL.
• Full Time: 40 hours/week
• Hours: Monday - Friday (8:30a - 5pm)

What you will do:

Reporting to the Site Supervisor, provides office support including reception, scheduling, and patient assistance related duties at designated points of service to insure a high-quality level of patient service and satisfaction.

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
• May assist with medical records and clinical personnel as needed.
• Maintains work and waiting areas in a neat and professional manner.
• May perform a variety of special projects as assigned.
• Adheres to all NCH standards, policies and procedures.

What you will need:

• Education: Level of knowledge normally acquired through the completion of high school or equivalent work experience.
• Experience: One year of customer service work experience or interaction with the public required. Knowledge of medical terminology preferred.
• Unique or Preferred Skills: Proficient computer skills.

Benefits:

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities
• Visa Sponsorship Available (Nursing and Lab roles)

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.