Medical Office Receptionist

Paycom - ATS; Kansas City (MO); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

ReDiscover is seeking a Medical Office Receptionist to greet clients and visitors, answer calls, verify information, and maintain secure records. You will manage appointment scheduling and ensure the lobby remains staffed and orderly during business hours.

Ideal candidates have 1–2 years of receptionist experience, strong customer service, and solid computer skills including Word and Excel. HIPAA confidentiality and accurate EMR data entry are essential to daily operations.

Qualifications

• High school diploma or GED required.
• 1–2 years of progressively responsible receptionist experience.
• Experience handling large volumes of incoming calls preferred.
• Strong customer service and communication skills.
• Proficient with typing and basic computer skills.

Responsibilities

• Greet members, visitors, vendors, and job applicants in a professional manner.
• Answer phone calls promptly and direct to the correct person or program.
• Maintain confidentiality per HIPAA and protect medical records.
• Keep the lobby staffed during business hours and maintain a neat, orderly space.
• Schedule appointments, check-ins, and follow-ups; verify insurance and balances.
• Enter information into the EMR system (financials, forms, billing, etc.).

Skills

Customer service

Multitasking

Communication

Typing

Education

High school diploma or GED

Tools

EMR system

Microsoft Word

Microsoft Excel

Job description

Make a Difference as a Medical Office Receptionist with ReDiscoverJoin ReDiscover’s Adult & Family Services Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.Why ReDiscover?700+ dedicated professionalsOver five decades of community impactA culture grounded in compassion, collaboration, and growthAbout the Adult & Family Services ProgramThe Adult and Family Services (AFS) Therapy Program is ReDiscover’s outpatient therapy department, offering clinicians the opportunity to make a meaningful difference in the lives of individuals and families across the community. Our team supports clients of all ages, backgrounds, and needs — including those who may have struggled to access care elsewhere. Working in AFS means being part of a collaborative, mission-driven environment where clinicians can apply their skills in diverse ways, continue growing professionally, and see the lasting impact of their work every day.What You'll DoGreet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.Abide by all HIPPA laws and maintains confidentiality for all clients and medical records.Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.Manage schedules accurately for new appointments, check ins, and follow ups.Verify insurance, personal information and account balances. Collects fees when required.Ensure that new charts are ready for use and packets are prepared for programs.Accurately enter information into the EMR (i.e.: financial information, assessment forms, billing, etc.).Requirements of the Position:Availability to work a full-time schedule (4) -10/Hour Shifts - 7:00am to 6:00pm or 2:00pm to 11:00pmHigh school diploma or GEDOne to Two years of progressively responsible experience.Previous experience handling large volume of incoming calls as a receptionist preferred.Must possess strong customer service skills.Ability to handle multiple tasks/priorities.Strong written, oral and interpersonal communication skills.Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.Grow With UsWe’re committed to your professional development and will support your growth as a Medical Office Receptionist through training, collaboration, and meaningful work.Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.