Medical Office Receptionist

Rediscover; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Rediscover is seeking a Medical Office Receptionist for its Kansas City location to greet visitors, answer calls, and manage daily administrative tasks within the Women & Children program. The role supports privacy compliance and accurate EMR data entry, ensuring smooth front-desk operations across multiple services.

The position requires a high school diploma or GED, 1–2 years of experience, and strong customer service and communication skills in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of progressively responsible experience.
• Strong customer service skills preferred.
• Ability to handle multiple tasks and priorities.

Responsibilities

• Greet members, vendors, couriers, job applicants and other visitors professionally and log activity.
• Answer phone calls and route to appropriate personnel.
• Maintain confidentiality of client information per HIPAA laws.
• Ensure lobby is staffed during business hours and orderly.
• Manage schedules for appointments, check-ins, and follow-ups.
• Verify insurance information and collect balances when required.
• Prepare new charts and packets for programs.
• Enter data into the EMR system (billing, assessments, etc.).

Skills

Customer service

Communication skills

Multitasking

Typing

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Job DetailsJob Location: 3211 Woodland Ave - Kansas City, MO 64109Position Type: Full TimeEducation Level: High School or GEDTravel Percentage: Up to 25%Job Shift: 1st ShiftMake a Difference as a Medical Office Receptionist with ReDiscover

Join ReDiscover’s Women & Children's Programand be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

• 700+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

About the Women & Children Program

The Women & Children program is a voluntary, collaborative program that strives to empower women to build resources and personal skills to break the barriers that come with addiction as individuals, family members, and members of their local community. This program offers residential treatment, partial hospitalization, intensive outpatient, day care services for children under 12, individual and group therapy, case management, peer support services, psychiatry and medicated assisted treatment.

What You’ll Do

• Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.
• Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.
• Abide by all HIPPA laws and maintains confidentiality for all clients and medical records.
• Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
• Manage schedules accurately for new appointments, check ins, and follow ups.
• Verify insurance, personal information and account balances. Collects fees when required.
• Ensure that new charts are ready for use and packets are prepared for programs.
• Accurately enter information into the EMR (i.e.: financial information, assessment forms, billing, etc.).

Requirements of the Position:

• Availability to work a full-time schedule (40-hours a week), Monday to Thursday - 7:30am to 4:00pm and Friday - 8:00am to 4:30pm.
• High school diploma or GED
• One to Two years of progressively responsible experience.
• Previous experience handling large volume of incoming calls as a receptionist preferred.
• Must possess strong customer service skills.
• Ability to handle multiple tasks/priorities.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Grow With Us

We’re committed to your professional development and will support your growth as a Medical Office Receptionist through training, collaboration, and meaningful work.