Receptionist - Full Time - Saturday through Tuesday

ReDiscover; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in community mental health is seeking a dedicated Receptionist to join their Urgent Care Program. This role involves greeting visitors, managing phone calls, and ensuring the lobby is welcoming and organized. As part of a passionate team, you will contribute to providing immediate access to mental health services in a supportive environment. The ideal candidate will have strong customer service skills, be able to juggle multiple tasks, and possess a high school diploma or GED. If you are looking to make a difference while developing your career, this opportunity is for you.

Qualifications

• Availability for a full-time schedule including weekends.
• 1-2 years of experience in a receptionist role preferred.

Responsibilities

• Greet visitors and manage front desk operations.
• Answer phone calls and direct them appropriately.
• Maintain confidentiality and abide by HIPAA laws.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Typing/Keyboarding

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

GSuite

Job description

Job Details

Job Location: 7001 Blue Ridge Blvd - Raytown, MO

Position Type: Full Time

Education Level: High School or GED

Salary Range: Undisclosed

Job Shift: 1st Shift

Job Category: Customer Service

Description

ReDiscover is seeking a Receptionist to add to our Urgent Care Program!

WHO WE ARE

ReDiscover has been known for over 50 years as a non-profit community mental health center in southeastern Jackson County, Missouri with a mission of delivering efficient and cost-effective treatment for the people we serve. Our diverse team of over 700 employees is “Passionate About People” as we support our community, specifically those whose lives have been affected by a mental illness or substance use.

WHAT WE DO

The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of its kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends, and holidays to meet the client's and community's needs.

At ReDiscover, while every day is different, a typical day may include the following roles and responsibilities:

• Greet members, vendors, couriers, job applicants, and other visitors in a consistent, professional, and friendly manner adhering to proper security protocol and logging activity.
• Answer phone calls in a timely and welcoming manner and courteously direct the call to the appropriate personnel or program.
• Abide by all HIPAA laws and maintain confidentiality for all clients and medical records.
• Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
• Manage schedules accurately for new appointments, check-ins, and follow-ups.
• Verify insurance, personal information, and account balances. Collect fees when required.
• Ensure that new charts are ready for use and packets are prepared for programs.
• Accurately enter information into the EMR (i.e., financial information, assessment forms, billing, etc.).

Qualifications

We are focused on your development and will spend time helping you continue to grow as a Receptionist. However, here are some that you will need prior to starting with ReDiscover:

• Availability to work a full-time schedule (40-hours a week), Saturday from 8:30 AM to 9:00 PM, every other Sunday from 8:30 AM to 5:00 PM, and Monday and Tuesday from 8:30 AM to 9:00 PM.
• High school diploma or GED
• One to two years of progressively responsible experience.
• Previous experience handling a large volume of incoming calls as a receptionist preferred.
• Must possess strong customer service skills.
• Ability to handle multiple tasks/priorities.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as GSuite.