Medical Office Reception & Registration Specialist

Riverside Health; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, VA is seeking an office assistant to support the front desk operations. Responsibilities include verifying insurance eligibility, registering patients, entering demographics, and greeting patients while answering phones.

The role also covers scheduling, creating referrals, chart prep, and assisting staff with daily reception duties. The position emphasizes accuracy in registration, compliance reporting, and maintaining a welcoming reception area.

Qualifications

• Ensures patients' registration and demographics are correct and updated.
• Reports potential compliance concerns to the appropriate person.
• Experience in a medical office is preferred but not required.

Responsibilities

• Verify patient registration and demographics; monitor daily schedule and reschedule appointments as needed.
• Obtain referrals and insurance information; complete chart prep and print visit summaries and receipts.
• Greet patients, answer phones with 4-part greeting, manage messages, and support team with clerical tasks.

Skills

Insurance eligibility

Patient registration

Greeting patients

Phone etiquette

Scheduling appointments

Chart prep

Reception maintenance

Interdepartmental support

Billing/coding anomaly reporting

Education

High school or equivalent

Job description

Riverside Health in Newport News, VA is seeking an office assistant to support the front desk operations. Responsibilities include verifying insurance eligibility, registering patients, entering demographics, and greeting patients while answering phones.

The role also covers scheduling, creating referrals, chart prep, and assisting staff with daily reception duties. The position emphasizes accuracy in registration, compliance reporting, and maintaining a welcoming reception area.