Medical Office Front Desk & Patient Concierge

101 Riverside Hospital, Inc.; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, VA is hiring an Office Assistant to support the office manager. You will verify insurance eligibility, register patients, update demographics, greet patients, and handle phone calls.

The role includes scheduling, creating referrals, chart prep, and assisting other staff as needed, with focus on accurate data, patient service, and compliance reporting.

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience preferred.

Responsibilities

• Ensure patients’ registration and demographics are accurate and updated; monitor daily schedule and reschedule as needed.
• Maintain reception area appearance; greet patients and answer telephones with a 4-part greeting and 3 rings or less.
• Assist in referrals, chart prep, and ensure compliance with billing and insurance processes.

Skills

Customer service

Telephone etiquette

Registration workflows

Appointment scheduling

Education

High school diploma or equivalent

Tools

Medical office software

Job description

Riverside Health System in Newport News, VA is hiring an Office Assistant to support the office manager. You will verify insurance eligibility, register patients, update demographics, greet patients, and handle phone calls.

The role includes scheduling, creating referrals, chart prep, and assisting other staff as needed, with focus on accurate data, patient service, and compliance reporting.