Medical Office Manager & Patient Experience Lead

ADP, Inc.; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Southside is seeking an Office Manager in Atlanta to oversee day-to-day back-office operations and lead a team of medical assistants. You will coordinate patient scheduling and manage administrative tasks to ensure a welcoming environment for all patients.

The ideal candidate will provide excellent customer service, supervise staff, and maintain patient records with confidentiality while supporting providers and improving patient flow.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• Experience in a medical office setting and customer service highly desirable.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency with office software, EHR, and scheduling systems.

Responsibilities

• Greet and assist patients, visitors, and vendors in a friendly and professional manner.
• Maintain empathy, courtesy, and patience in back-office interactions.
• Manage patient inquiries, concerns, and complaints promptly and effectively.
• Provide high level of customer service to enhance patient experience.
• Train and manage clinical staff.
• Provide support and feedback to staff, fostering a positive work environment.
• Enforce office policies and procedures for medical assistants.
• Oversee appointment scheduling and collaborate to optimize patient flow.
• Assist in rescheduling or accommodating urgent patient requests.
• Maintain confidentiality and accuracy of patient records and information.
• Oversee check-in and check-out processes and documentation.
• Facilitate insurance verifications, prior authorizations, and billing inquiries.
• Manage clinical inventory and supplies.
• Coordinate with providers to meet Quality Health Metrics and HEDIS metrics.
• Coordinate with other departments to address patient needs.
• Organize schedules for medical assistants and providers.
• Performs other related duties as assigned.

Skills

Communication

Data entry

Articulate

Judgment

Organization

Education

Bachelor's degree in business administration or related field

Experience in medical office setting

Tools

Office software suite

Electronic Health Records (EHR)

Scheduling systems

Job description

Southside is seeking an Office Manager in Atlanta to oversee day-to-day back-office operations and lead a team of medical assistants. You will coordinate patient scheduling and manage administrative tasks to ensure a welcoming environment for all patients.

The ideal candidate will provide excellent customer service, supervise staff, and maintain patient records with confidentiality while supporting providers and improving patient flow.