Office Manager

ADP, Inc.; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Southside is seeking an Office Manager in Atlanta to oversee day-to-day back-office operations and lead a team of medical assistants. You will coordinate patient scheduling and manage administrative tasks to ensure a welcoming environment for all patients.

The ideal candidate will provide excellent customer service, supervise staff, and maintain patient records with confidentiality while supporting providers and improving patient flow.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• Experience in a medical office setting and customer service highly desirable.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency with office software, EHR, and scheduling systems.

Responsibilities

• Greet and assist patients, visitors, and vendors in a friendly and professional manner.
• Maintain empathy, courtesy, and patience in back-office interactions.
• Manage patient inquiries, concerns, and complaints promptly and effectively.
• Provide high level of customer service to enhance patient experience.
• Train and manage clinical staff.
• Provide support and feedback to staff, fostering a positive work environment.
• Enforce office policies and procedures for medical assistants.
• Oversee appointment scheduling and collaborate to optimize patient flow.
• Assist in rescheduling or accommodating urgent patient requests.
• Maintain confidentiality and accuracy of patient records and information.
• Oversee check-in and check-out processes and documentation.
• Facilitate insurance verifications, prior authorizations, and billing inquiries.
• Manage clinical inventory and supplies.
• Coordinate with providers to meet Quality Health Metrics and HEDIS metrics.
• Coordinate with other departments to address patient needs.
• Organize schedules for medical assistants and providers.
• Performs other related duties as assigned.

Skills

Communication

Data entry

Articulate

Judgment

Organization

Education

Bachelor's degree in business administration or related field

Experience in medical office setting

Tools

Office software suite

Electronic Health Records (EHR)

Scheduling systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Manager

Full Time Exempt Atlanta, GA, US

Job Summary

The Office Manager plays a crucial role in ensuring a seamless and positive experience for patients. This position is responsible for overseeing the day-to-day operations of the back office and is focused on providing excellent customer service. The Office Manager leads a team of medical assistants, coordinates patient scheduling, and manages administrative tasks to create a welcoming and Office environment for all patients. Reports to the Director of Satellites.

Duties/Responsibilities

• Greet and assist patients, visitors, and vendors in a friendly and professional manner.
• Ensure all interactions in the back office are conducted with empathy, courtesy, and patience.
• Manage patient inquiries, concerns, and complaints promptly and effectively.
• Maintain a high level of customer service to enhance the overall patient experience.
• Train, and manage clinical staff
• Provide support, and feedback to staff, fostering a positive and productive work environment.
• Enforce office policies and procedures for the medical assistants.
• Oversee the appointment scheduling process and collaborate with clinical staff to optimize patient flow and minimize wait times.
• Assist in rescheduling or accommodating urgent patient requests.
• Maintain confidentiality and accuracy of patient records and information.
• Oversee the check-in and check-out process, ensuring complete and accurate documentation.
• Facilitate insurance verifications, prior authorizations, and billing inquiries.
• Manage clinical inventory and supplies, ensuring that all necessary materials are readily available.
• Coordinate with providers and assist in meeting Quality Health Metrics and HEDIS Metrics.
• Coordinate with other departments within the medical office to address patient needs.
• Organizes schedules for medical assistants and Providers.
• Performs other related duties as assigned.

Required Skills/Abilities

• Communication and converse clearly over the telephone and in person.
• Knowledge of data entry skills. Job Title: Office Manager Rev. 2023
• Must be articulate and personable.
• Ability to use mature judgment in the performance of duties.
• Organization and time management skills to manage a variety of tasks effectively.

Education and Experience

• Bachelor's degree in business administration or a related field preferred.
• Previous experience in a medical office setting and customer service is highly desirable.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in using office software, electronic health records, and scheduling systems.
• Ability to work under pressure and maintain composure during busy periods.
• Knowledge of medical billing and coding procedures (preferred but not required).

Physical Requirements

• Frequent exposure to communicable diseases and other conditions common in a clinic environment.
• Prolonged periods of sitting and standing.
• Occasional lifting and carrying of office supplies or materials.

Southside is committed to providing Equal Employment Opportunity to each employee. Southside will not engage in unlawful discrimination against or harassment of any person employed by or seeking employment on the basis of race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, place of birth, age, marital status, veteran status, or any other characteristic protected by applicable federal, state or local law.